Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-07-05T05:36:26+00:00

    That's good to hear...they must have finally updated their script..a lot of us here have been trying to get it fixed for over a month.

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  2. Anonymous
    2022-07-05T15:08:20+00:00

    I had a hard time finding a phone number to talk to a person but I called the Microsoft Store number (1-877-696-7786) and pressed 1 to actually talk to someone. The nice lady transferred me to the Technical Support group who I talked to and did a few steps. They decided it couldn't be fixed so they are supposed to be sending me a new one in 6-8 business days (fingers crossed that it actually happens!)

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  3. Anonymous
    2022-07-05T15:33:32+00:00

    Anyone retrieved data with success?

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  4. Anonymous
    2022-07-05T16:59:57+00:00

    Yes. Got a eMail from Microsoft today. The shipping of my "new" Surface Go 1 got started.

    So Microsoft had been very quick with handling my "problem":

    • Contacting Microsoft on 29th of June
    • Getting the info for creating service issue on 1st of July with sending me the return lable
    • Sending back my device on 1st of July
    • Info from Microsoft of recieving my device on 4th of July
    • Get eMail of sending me a "new" Surface Go 1 with tracking number on 5th of July

    So just contact Microsoft support and refer to this board

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