Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-07-02T23:18:20+00:00

    The same problem after Update.

    Has someone managed to solve the problem on their own or with the help of microsoft?

    Question : https://answers.microsoft.com/en-us/surface/forum/surfacego-surfver\_surfgo-surftop\_install/surface-go-uefi-version-is-1034-no-bootable-device/38bab91d-6c09-4a4c-94a9-61156f9fb8b8

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  2. Anonymous
    2022-07-03T20:49:23+00:00

    MS replaced mine today and a few other folks on reddit are saying they have also gotten thru to MS. I used chat, others used phone. MS just needs a photo of the No Boot screen and the UEFI screen, your sn# etc. It was quick and easy. Exchange for refurb in 6-8 business days. Either direct ship replacement with a CC hold until they receive your defective unit, or you send defect in and then they send refurb (they will email you a printing label). The support rep that helped me was amazing.

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  3. Anonymous
    2022-07-03T20:57:11+00:00

    MS replaced mine today and a few other folks on reddit are saying they have also gotten thru to MS. I used chat, others used phone. MS just needs a photo of the No Boot screen and the UEFI screen, your sn# etc. It was quick and easy. Exchange for refurb in 6-8 business days. Either direct ship replacement with a CC hold until they receive your defective unit, or you send defect in and then they send refurb (they will email you a printing label). The support rep that helped me was amazing.

    Great news!

    I also got a similar email finally after 5 weeks of back and forth but I'm still waiting for the shipping label.

    Still concerning the firmware update is still listed on the MS site.

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  4. Anonymous
    2022-07-04T08:32:48+00:00

    My Suface Go 1 arrived at Microsoft Germany today. So let's see whats going on.

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