Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-06-29T15:54:30+00:00

    There is hope here, I too called Microsoft Support. Make sure you get directed to Surface Support and not Windows. I now have a case number and will be getting sent a replacement Surface Go now.

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  2. Anonymous
    2022-06-29T16:43:20+00:00

    Got an eMail from Microsoft Support.

    So Just call or communicate with Microsoft Support.

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  3. Anonymous
    2022-06-29T21:05:22+00:00

    SAME ISSUE. On June 27th I received the same black screen with No Bootable Device when I powered up. I checked the boot configuration, created the Microsoft Data Eraser on a FAT32 formatted 16GB and 32GB USB, created the Surface Go 2 recovery image on a 16GB and 32GB USB. NOTHING. My warranty expired 3 months ago I have spoken to Microsoft and their brilliant solution was 1.) to buy a **** replacement for 249! or 2.) Thy had the audacity to suggest I buy a brand new device!!!! After a year. Mind you this is my 5th Surface device starting from 2017, so I am averaging 1 new device per year! Can I get at least 2 years out of this ****! I left Microsoft in 2019 and bough an ipad but I need desktop/tablet capability so I foolishly went back to this obviously inferior product.

    MY case # from microsoft support is Case# 1040798146, they escalated my case and those are the recommendations I received.

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  4. Anonymous
    2022-06-29T22:45:29+00:00

    created the Surface Go 2 recovery image

    This firmware problem is only on the Surface Go series 1, so far.

    Surface go 2 is a slightly different device and it's on firmware 1.0.2.0

    Are you sure it's a Surface Go 2 64GB eMMC version, do you get the "no bootable device" screen?

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