Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

362 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2022-06-24T19:35:28+00:00

    The update from Microsoft seems to brick my device, too. I see a lot of people having the same issue:

    1. Surface Go, pay attention to firmware 1.0.34: more than someone is in serious trouble - Real Mi Central
    2. (2) URGENT NOTICE: Surface Go 1 UEFI firmware 1.0.34.0 update is bugged. "No Bootable Device" : Surface (reddit.com)
    3. (2) Surface Go 1 No bootable device error : Surface (reddit.com)
    4. Info - Microsoft firmware 1.0.34.0 for Surface Go 1 4GB 64GB eMMC can brick your Surface. | Tom's Hardware Forum (tomshardware.com)
    5. (2) PSA: Do not take UEFI update 1.0.34 for Surface Go. It bricks your device. Error no bootable device. Reported by lots of users not acknowledged by MS so far. : SurfaceGo (reddit.com)
    6. Surface Go Will Not Boot Into Anything But USB : Surface (reddit.com)
    7. No Bootable Device - **** do I do now? : SurfaceGo (reddit.com)

    My 4GB eMMC device has the same problem with firmware 1.0.34.0. Here's what I tried with no avail:

    1. Install Ubuntu along with Windows, failed because the installer needed Bitlocker key (which I don't have)
    2. Recover using recovery USB, failed
    3. Install fresh windows with wiping disk contents. Installation finished, but after reboot issue persists
    4. Install fresh Ubuntu. Installed, but issue persists.

    The support response from Microsoft is just... aggravating. No acknowledgement of the problem? No compensation for what they did to people's devices?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2022-06-24T22:11:17+00:00

    Statistically, it's impossible for everyone with an eMMC Go to have the same "hardware" failure right after a firmware update.

    I can't fathom why Microsoft won't let you roll-back firmware, there's no physical reason you can't.

    I think the problem lies with Microsoft having to admit someone screwed up. Once they go that route they'll have to find a way to fix it on their dime.

    If they stop putting out 1.0.34.0 they would have to give a reason. i.e. we screwed up.

    At this rate they're dragging their feet, perhaps figuring out which is cheaper a recall or lawsuit.

    Will they refund anyone who's already paid for repair?

    Personally, I think getting the word out is the way to go. Nobody likes negative press.

    Just chatted with MS support, they suggested using the "Feedback Hub" app to submit a problem.

    So I posted the following:

    May 2022 UEFI firmware 1.0.34.0 causes a "no bootable device" error on eMMC Surface Go 1 computers.

    Firmware 1.0.34.0 has forgotten how to boot from eMMC Surface Go 1 4GB 64GB eMMC computers. This is happening to many if not all baseline Surface Go 1's as seen in the Microsoft tech support forums.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Anonymous
    2022-06-25T00:45:39+00:00

    Personally, I think getting the word out is the way to go. Nobody likes negative press.

    I agree. I'm documenting what happened here Surface Go firmware bug bricks the device – Telegraph

    So far Microsoft support proposed to "recover this device" and it does not work.

    I also created a discord server where we can discuss what we have tried and share our communication with Microsoft support, please join if you have the same issue. https://discord.gg/M9pHR29y

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2022-06-25T15:26:28+00:00

    Same exact same thing here. Tried everything, exact same problems when trying to use Recovery Image as others are having, infinite loop. Boggles my mind that this many Surfaces are Bricked. I really like Microsoft products but if they don't do anything, I doubt I will ever buy another Surface device again, which is a shame.

    Was this answer helpful?

    0 comments