Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-06-21T14:36:39+00:00

    I've just had a response from MS Business Support again trying to close my case. They have recognised it as an issue which is not related to hardware, and are investigating a fix. All I can do for now, other than wait :-/

    They won't give me the ref for the third line/app support ticket that has been raised, so I'm trying to keep mine open for as long as possible at the moment as at least it means they chase me every day and I can report it's still not fixed. Not sure if that's helpful, but then neither is releasing dodgy firmware.

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  2. Anonymous
    2022-06-21T14:44:56+00:00

    It should be simple enough for Microsoft to post a method to downgrade the firmware from a USB drive till they fix this. At the very least pull 1.0.34 off the update list as this will bugger many eMMC Surface Go's.

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  3. Anonymous
    2022-06-22T01:40:16+00:00

    I have the exact same issue with my sister's Surface Go, UEFI 1.0.34 and a 64 GB eMMC memory.

    I used a Windows 10 pre-install environment to check the eMMC and for the most part I am able to access data on it, but after a while of looking through the files, the drive becomes sluggish and unresponsive. My initial thought was that the memory was failing, but after viewing this thread it seems the update is the main issue.

    I just hope Microsoft is able to sort this out soon and not force us to buy new devices......

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  4. Anonymous
    2022-06-22T02:09:15+00:00

    Hi Tom, thanks for your all efforts that trying to make things done. In the community of my zone, there is a friend got the same problem and took the device back to MS support with warranty to fix up. After that, the motherboard on the device is replaced and it works on firmware 1.0.34 and the warranty has been delayed from June to September.

    I have no idea if this firmware update is aiming to force users to change their device, but I still hope that they will push another fix update or something to repair it.

    In conclusion, for you all, if you have the warranty in time, just go and fix it for free, is your power. If not, we should push this hard to MS to make the device back to live.

    ps：I have tried to install ubuntu and got the same answer as well. It must be some basic firmware file gets bugs on it.

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