Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-06-13T14:14:52+00:00

    I have the same issue. Hope to find the solution. Video:

    https://youtu.be/kiN5_gEj7h4

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  2. Anonymous
    2022-06-13T19:36:45+00:00

    Hi, same issue with my device.

    Tried everything. Recovery images (https://support.microsoft.com/de-de/surface-recovery-image), tried with online support without any solution. I tried also to contact someone via phone which ended up that the bot kicked me out of the line in a polite manner after reaching the correct support topic. And i tried several options of the menu and never got the chance to speak to an support agent (German support hotline). Never thought that MS Support would be so pour. And i wont accept that my Surface device is unusable after 3 years. Would appreciate anykind of fix as this now seems to be a general issue with Surface Go (Gen 1) devices.

    Regards Markus

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  3. Anonymous
    2022-06-13T20:41:19+00:00

    yes exactly the same as me

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  4. Anonymous
    2022-06-14T09:57:31+00:00

    Lodged with business support, they have escalated but up to 170 ‘same issues’ on this thread, it’s going to start to be hard to ignore. That’s a lot of bricked devices

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