Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

362 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2022-05-28T21:04:46+00:00

    Hello Bronwen Zande,

    Thanks for reaching Microsoft Community. We're sorry to hear about this issue on your device. Definitely not the experience we want you to have.

    If I may ask, have you tried booting to UEFI and checked if it displays a drive icon with an X in the top right corner?

    Please see How to get to the UEFI settings on a Surface and check it.

    Just a heads up, if it displays the drive icon then it's already a hardware failure. You might need to contact our support via Contact Us Microsoft Support to seek options for your device and real-time assistance. You can also contact them via phone, see Global Support Phone Numbers.

    For detailed instructions on how to contact our support, you might want to see this thread: click here.

    If this answers your question, please let our Community know by marking this post as an answer. This helps others who may have the same concern as you.

    Kind regards,

    StevenK

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  2. Anonymous
    2022-05-28T22:25:06+00:00

    Hi Stephen,

    The drive icon isn't displayed which is why I feel it's a firmware issue.

    There are a number of reddit reports of the same issue with this firmware.

    Was this answer helpful?

    30+ people found this answer helpful.
    0 comments
  3. Anonymous
    2022-05-29T23:50:59+00:00

    Hi Stephen,

    I tried support and they were unable to help. Aside from asking you to do the recovery disk their only other thought is to pay to get the device replaced.

    In regards to checking/reporting a firmware bug. Could you tell me how this could be reported.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  4. Anonymous
    2022-05-31T01:10:44+00:00

    Thanks for keeping us posted, Bronwen Zande.

    If the error icon did not appear, then we would highly recommend that you reset your Surface using a USB Recovery Image. This option reimages the entire device, including the partition on the hard drive. It is the most complete form of reset.  You must have at least 16GB/32GB of USB Flash drive and it must be formatted to FAT32 prior to downloading the Recovery Image.

    Please carefully follow the instructions on Creating and using a USB recovery drive for Surface (microsoft.com).

    I hope this helps.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments