Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-05-28T22:25:06+00:00

    Hi Stephen,

    The drive icon isn't displayed which is why I feel it's a firmware issue.

    There are a number of reddit reports of the same issue with this firmware.

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  2. Anonymous
    2022-05-28T21:04:46+00:00

    Hello Bronwen Zande,

    Thanks for reaching Microsoft Community. We're sorry to hear about this issue on your device. Definitely not the experience we want you to have.

    If I may ask, have you tried booting to UEFI and checked if it displays a drive icon with an X in the top right corner?

    Please see How to get to the UEFI settings on a Surface and check it.

    Just a heads up, if it displays the drive icon then it's already a hardware failure. You might need to contact our support via Contact Us Microsoft Support to seek options for your device and real-time assistance. You can also contact them via phone, see Global Support Phone Numbers.

    For detailed instructions on how to contact our support, you might want to see this thread: click here.

    If this answers your question, please let our Community know by marking this post as an answer. This helps others who may have the same concern as you.

    Kind regards,

    StevenK

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