Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-06-16T17:56:18+00:00

    Happy to see that Microsoft is finally looking into our problem.

    Thank you Barb

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2022-06-16T13:26:30+00:00

    thanks, if you get another #, please post it. I'm sending along to a contact..

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  3. Anonymous
    2022-06-16T12:46:09+00:00

    Hi Barb, the ref they are closing is the below:

    2206060040003466

    I have asked for the next one after they close this but as of yet have not been provided it.

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2022-06-16T12:35:00+00:00

    Tom,

    Can you provide the business case number(s) you have opened?

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