Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-06-28T16:57:57+00:00

    This worked! Called 1-800-Microsoft, Select 1, 2, then serial number, then 3.

    This will get you to an agent.

    This agent transferred me to the Surface team.

    Surface team agent got the serial number and firmware version from me. Explained that although it was out of warranty, this is a known issue on their end and they will escalate it to their device replacement department. 72 hour turnaround time. He took down my shipping address to send the replacement to.

    Fingers crossed. My daughter won't be happy that she lost everything stored on this device but hopefully it's a good lesson for her to back up her data in the future.

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  2. Anonymous
    2022-06-28T07:19:04+00:00

    It's also possible to use AOMEI partition assistant. The free version is able to create a Windows to Go drive (just a couple of simple steps to follow). For non techies, it's probably a bit easier than Rufus. Now waiting for a new firmware to appear in Windows Update.

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  3. Anonymous
    2022-06-27T21:31:37+00:00

    Hello people,

    Microsoft support just called me saying that they realized that the issue was caused by them, so they told that they will replace the surface without any costs. Hopefuly this reaches to an end.

    It doesn't sound very promising to me because there are no Microsoft service centers in my country. So there is no chance that they will replace my surface.

    If/when Microsoft issues the next firmware release for the Go 1 and you don't have access to MS service it might be possible to do the following.

    Be warned it's a pain to do as you will need

    • a Windows 10 or 11 PC (to create the Windows to Go USB drive)
    • rufus (it's software than can create a Windows to Go boot)
    • Window10.iso (Microsoft download tool)
    • USB Flash drive 32GB or greater
    • USB-C to USB flash adapter (Apple sells one that works)
    • Or a USB hub that supports the UEFI (can be hit and miss)
    • Or a Microsoft Surface Hub (UEFI will boot USB from this)

    Windows will boot and run from the USB flash drive and will do the updates including firmware when it's available.

    It takes a couple of hours just to install Windows 10 using this method.

    But let's see what Microsoft suggests first.

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  4. Anonymous
    2022-06-27T21:16:16+00:00

    I've used your email to send the same to Scott Hanselman. Let's see what happens now!

    Excellent.

    The problem just needs to get to the right person. I suspect by now someone has taken notice. It's a matter of what to do about it.

    Unlike every other UEFI out there, the Surface UEFI is the only one I can think of without a firmware update menu. It's a design choice I suppose.

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