Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-06-29T16:43:20+00:00

    Got an eMail from Microsoft Support.

    So Just call or communicate with Microsoft Support.

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  2. Anonymous
    2022-06-29T15:54:30+00:00

    There is hope here, I too called Microsoft Support. Make sure you get directed to Surface Support and not Windows. I now have a case number and will be getting sent a replacement Surface Go now.

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  3. Anonymous
    2022-06-29T13:52:18+00:00

    I opened one case by chat with MS support.
    At least, the issue is well known by Surface team (no ETA) and I'll be informed by e-mail once one new/fixed image version is available to download.

    I wish they'd tell the CSRs that, or at least update the script questions on their database. I still got the stock responses for the most part but my CSR seemed to understand there was a problem when I pointed to their own MS troubleshooting forums.

    I'm curious what they'll say to me when my turn comes around.

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  4. Anonymous
    2022-06-29T13:26:48+00:00

    I opened one case by chat with MS support.
    At least, the issue is well known by Surface team (no ETA) and I'll be informed by e-mail once one new/fixed image version is available to download.

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