Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-09-27T01:58:54+00:00

    Hi

    I agree there is a distinct lack of personalised customer service from msoft. It is one size fits all.

    Does anyone know what the warranty is for the replacement tablets , refurbished or not there must be a new warranty in place ? Again msoft and a lack of customer service makes dealing with this issue like wading through thick mud.

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  2. Anonymous
    2022-09-27T01:50:40+00:00

    Thank you for reporting the issue. We have created and published a solution.

    Image

    For more information, please view Surface Go or Surface Go 2 turns on and shows "No Bootable Device" (microsoft.com)

    -Todd

    Raising this up for awareness in the reply history.

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  3. Anonymous
    2022-09-27T01:49:57+00:00

    Thanks for sharing, but are you able to get back to data that is on your device before the whole firmware <snip>up by MS??

    Thanks

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  4. Anonymous
    2022-09-27T01:43:30+00:00

    There seems to be only one option. Send in your device for a refurbished unit. I don't want a second hand unit. I suggest that I will pay a little extra for them to send me a new current generation unit. No, they keep saying that send in your unit and we will send you a second hand unit, oh sorry a refurbished unit.

    I stated that I really don't want to send in my unit, for very understandable reasons. My unit is new when I bought it, and I am being reasonable and offer to pay some extra for a new unit. I just don't understand how big company works!! Maybe they are not much better than me. It's a great way to sell some new unit, I am reasonable about how much more I will have to pay. Of course, they will have to give me a discount for fxxking up my device. Not to mention, the data!!!! Yes, I should backup every single day etc......... So I will have to take some responsibility for that, but again. Saying that replacing with a second hand unit is good enough show how little we are to them!!!

    Be smart and start looking for alternatives, or for the smart ones. Maybe even start a new company that do a better job than them.

    A very unhappy customer!!!

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