Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-10-12T06:37:45+00:00

    After years of flawless performance I did the latest upgrade. I will never do this again I got the infamous no bootable device. I do not see any icon in my upper right hand corner I have read through all the threads. There are currently over 900 I have the same question.

    What will it take for Microsoft to take responsibility for this? I am a retired Microsoft senior technology specialist.

    I would be hard pressed telling a client to pay money for this.

    And a Microsoft employee telling us to call support? OMG

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  2. Anonymous
    2022-10-04T16:16:53+00:00

    An action group has been setup to call on Microsoft to compensate people for this problem. Please join and share with others if you think it’s only fair that we receive some form of redress for the time/stress this has caused as well as the loss of data and the inability to use our devices.

    Link to action group: https://findothers.com/campaign/calling-on-microsoft-to-compensate-surface-go-owne

    It has been setup away from this forum, as Microsoft could close this conversation at any time.

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  3. Anonymous
    2022-09-29T06:59:54+00:00

    A couple of hard reset. Now it seem to give me a cmd prompt. Nothing seems to be happening. I just exit it. Take out the usb drive. Restart, now I am able to start the device again. Who know what had just happen. Money spend, time spend, any wiser? Maybe, don't trust Microsoft no more. This should not happen! You can't really open surface and start changing hardware configure within it. Even if you could a firmware update to it's own hardware should not make your device unbootable!!!!! Do the engineers actually know what are they actually doing, or do they know what hardware their firmware is going to affect? Some procedures/ system must be improve for this sort of thing never to happen again. Hey, I don't think I am ever going to buy another Microsoft device again. Hopefully windows update will not update my motherboard's firmware on my PC (Yes, they do ;(;( ). Now I better find other OS, like Linux or something. Microsoft can't be trusted.

    I am yet to see if anything may have broken. Just don't realize it yet. Sure, another update would fix it :)

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  4. Anonymous
    2022-09-29T05:39:23+00:00

    Six hours nothing?? So does it really work. Still a broken device!!! Money spend, time spend, nothing?

    ****!

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