Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-09-14T14:28:49+00:00

    Simon V.8266, I opened a case by email (out of warranty) and referenced this thread. They had me wipe my surface go and do a BMR and when that didn't work, i referenced this thread again and said, "it says the UEFI issue is non-recoverable" and they processed an out of warranty replacement.

    Surface Laptop 4 Uneven Trackpad / Touchpad - Microsoft Community

    that link (not related to this) has a Answer from a Microsoft Moderator with detailed instructions for Global support. Try filling out the form and let it create a case. I also choose Business instead of Home. The instruction says it works fine to do that.

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  2. Anonymous
    2022-09-14T08:35:38+00:00

    I am experiencing the same issue. My surface go is out of warranty, so Microsoft won't even pick up the phone. There is no way for me to explain the issue to a human here in France. No ticketing system, no chat system, and the phone hangs up on me after giving my serial number.

    I know i'm not supposed to get support after end of warranty, but this is clearly something that would be won in court : an update shouldn't brick a device fresh out of warranty.

    The lack of response from Microsoft is astounding.

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  3. Anonymous
    2022-09-14T08:27:43+00:00

    Christoph_71 -- What the heck?? seriously? I still have an open ticket. I am going to ask if there is a way to jump 1.0.34

    Please, let me know when you find out if the Surface Go update to version 1.0.34 is safe now?

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  4. Anonymous
    2022-09-14T08:26:14+00:00

    My replaced one got an update to 1.0.34. It worked some weeks and now I got the same error: No Bootable device.

    Oh no, that's the worst nightmare ... I will try to block this update because I do not want to have a defective device again. For me, this firmware update appeared in WU after updating Windows 10 to version 20H2.

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