Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-09-16T17:11:24+00:00

    how to do you apply it??

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  2. Anonymous
    2022-09-16T16:40:24+00:00

    https://support.microsoft.com/en-us/surface/surface-go-update-history-c069f02e-5025-54b6-5fc1-2f5567783510

    September 15 release

    The following update is available for Surface Go devices running Windows 10 May 2020 Update Version 20H1, or greater.

    This update addresses "No bootable device" startup error.

    Windows Update Name Device Manager
    Surface - Firmware - 1.1.27.0 Surface UEFI – Firmware (LTE)
    Surface - Firmware - 1.0.37.0 Surface UEFI – Firmware

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  3. Anonymous
    2022-09-15T04:38:07+00:00

    Thanks CT! I just called the Technical Support and the gentleman who took my call asked some questions and said he will put in a request for free replacement (he's aware my device is no longer under warranty).

    I am based in Singapore and the number i called is 8001013659. Spoke to the Support for about 20 minutes, and he asked for error msg (no bootable device), serial number, version number (firmwaree uefi) which are all available through the UEFI. Also asked when the error occurred.

    Next steps, he says I'll receive an email for arranging Singpost (local courier) collection within the next 48-72 hours. After my current device is picked up, they will send a replacement set with a week or so. (sadly, they won't be recovering my lost data from the current device).

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  4. Anonymous
    2022-09-15T02:22:52+00:00

    My replacement arrived today. Thanks, Microsoft!

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