Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-10-14T23:37:54+00:00

    I don't think that those who had already got their refurbished unit would actually still care much about this issue. So not enough of us to do anything. I just hope that people should think more seriously for their next purchase. This whole update thing just getting too complex for Microsoft maybe, but again of all things their own device!!!!

    Hoping for the best

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  2. Anonymous
    2022-10-12T06:37:45+00:00

    After years of flawless performance I did the latest upgrade. I will never do this again I got the infamous no bootable device. I do not see any icon in my upper right hand corner I have read through all the threads. There are currently over 900 I have the same question.

    What will it take for Microsoft to take responsibility for this? I am a retired Microsoft senior technology specialist.

    I would be hard pressed telling a client to pay money for this.

    And a Microsoft employee telling us to call support? OMG

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  3. Anonymous
    2022-09-27T17:52:15+00:00

    Thanks Kevin, good to know, I got nothing like that. I am just waiting for my daughters to break now having spent £70 on a back up to download her files.

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  4. Anonymous
    2022-09-27T15:10:59+00:00

    Hi David,

    i got an email from support (AFTER they got my bricked unit back) saying that the new serial number was replacing my old serial number (they gave me both in that note) and that any remaining warranty would transfer from my original unit to the replacement. I think you get 90 days on the replacement as a matter of course.

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