Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  2. Anonymous
    2022-09-27T02:18:07+00:00

    I have just clicked the link to the newly published help guide for the unfortunate no bootable device brigade and from what I can tell it suggest what I tried to do prior to complaining and successfully getting a replacement tablet. There is no mention of a link or guide to this next step it just seems designed to keep you in a loop under the guise of being o so helpful, which is probably only there for them to cover msoft in some consumer legal way. My advice is try and get onto chat and get a replacement.

    I am still waiting for warranty info for the replacement? Maybe they do not have any as they are refurbished????

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  3. Anonymous
    2022-09-27T01:58:54+00:00

    Hi

    I agree there is a distinct lack of personalised customer service from msoft. It is one size fits all.

    Does anyone know what the warranty is for the replacement tablets , refurbished or not there must be a new warranty in place ? Again msoft and a lack of customer service makes dealing with this issue like wading through thick mud.

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  4. Anonymous
    2022-09-27T01:50:40+00:00

    Thank you for reporting the issue. We have created and published a solution.

    Image

    For more information, please view Surface Go or Surface Go 2 turns on and shows "No Bootable Device" (microsoft.com)

    -Todd

    Raising this up for awareness in the reply history.

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