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For more information, please view Surface Go or Surface Go 2 turns on and shows "No Bootable Device" (microsoft.com)
-Todd
Surface Go uefi version is 1.0.34 and No Bootable Device error
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Anonymous
Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.
I've tried all the recovery disk options without success.
Have also noticed a few reddit threads with similar issues with this version in the last week or so
Anyone else seen this and managed to recover their device?
I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.
I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback
Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.
Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.
Surface | Surface Go | Install and update
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Anonymous
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Anonymous
2022-09-12T00:08:11+00:00 There is absolutely NO REASON that Microsoft can't provide a repair tool that back-revs to the previous uefi version so the thing will boot!! It CAN be done via usb boot device. That's how their tool development teams are able to test and validate new versions prior to public release! But why won't they share it? Because they care more about their proprietary tools being released into "the wild" then they do their customers.
Not all of us are willing to mail in our old systems. It's not that I don't have the skills to recover my data, it's that I don't want my data in YOUR HANDS! Would you mail a stranger your personal SSD/flash drive with all your personal data on it? Risk it getting "lost" in the mail? Formatting does nothing and BitLocker (if you even have it enabled) is easily subverted. Don't mail your personal devices! They are replacing the devices so you will stop complaining and go away quietly.
Come on people, demand they make it right and release a TOOL to reverse this nightmare that they created due to negligence. We should not be expected to accommodate THEM for THEIR mistake.
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Anonymous
2022-07-19T13:44:15+00:00 This is what they sent me. After writing surface and clicking help button , you will be able see the sign in to contact support at the bottom left. This is from my mobile:
On how to reach our support, go to this page: https://msft.it/6016bFgQ8. Type Surface and click on the Get Help button. Click sign in to contact Support and sign in with your Microsoft account. Select Surface > Technical Support > Surface Go > click Confirm. You'll be given options "Chat with a support agent in your web browser" and "Provide your phone number and a support agent will call you". Kindly secure a case number for future reference. It can be used in create a follow up request if needed. Feel free to message us back if you have any other concerns. -Mark
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Anonymous
2022-06-05T18:15:31+00:00 Just to add to this, loaded mine up this evening after it working fine, the boot order had changed in the EUFI and no just getting no bootable device. Firmware 1.0.34.
No hard drive missing error, nothing like that. Recovery didn’t work, I currently have a brick.
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Anonymous
2022-05-29T23:50:59+00:00 Hi Stephen,
I tried support and they were unable to help. Aside from asking you to do the recovery disk their only other thought is to pay to get the device replaced.
In regards to checking/reporting a firmware bug. Could you tell me how this could be reported.