Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-08-08T06:00:24+00:00

    Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

    I've tried all the recovery disk options without success.

    Have also noticed a few reddit threads with similar issues with this version in the last week or so

    Anyone else seen this and managed to recover their device?

    I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

    I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

    Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

    Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

    I have the same issue with my surface go , and unable to log in please advise , i have tried your steps and didnt work as the UEFI page has only PC information, date and time and exist

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  2. Anonymous
    2022-08-05T10:43:24+00:00

    Hello GPFX STREAM,

    Have you managed to get anything sorted out with your Surface Go? I have started a campaign to see if we can act collectively to bring pressure on MS about this problem with the 1.0.34 update. This is the page, if you want to join and share widely as there are likely hundreds of people affected https://findothers.com/campaign/calling-on-microsoft-to-compensate-surface-go-owne

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  3. Anonymous
    2022-08-05T10:08:17+00:00

    Have you had any luck yet with MS? I have set up a campaign page so that we can try to bring pressure to bear on MS with a collective voice. Can you join and share with your 25 clients with the same problem? https://findothers.com/campaign/calling-on-microsoft-to-compensate-surface-go-owne

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  4. Anonymous
    2022-08-05T10:02:16+00:00

    Thank you. It's a shame, because I have really loved my Surface Go and I've been a MS user forever, but this has really tarnished their reputation,. I opened yet another support ticket with them yesterday - requested a call back but I've not yet heard from them. Something has gone seriously wrong with their Support.

    This forum has had nearly 9000 views and we're approaching 600 with the same issue. It's telling to me that apart from early on there has been noone from MS in this thread. This thread has slowed recently, so it may have peaked which means few people are seeing the campaign.

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