Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-07-07T07:22:14+00:00

    Most of my data had been on an SD Card, the data concerning installed apps, settings an so on had been backuped to onedrive. Also used onedriv for my desktop

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  2. Anonymous
    2022-07-06T14:39:01+00:00

    Yes.

    • Contacting Microsoft German Surface support on 5th of July
    • Getting the info for creating service issue on Same day with sending me the return lable
    • Sending back my device on 6th of July
    • Now Waiting.......................

    So just contact Microsoft support and refer to this board

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  3. Anonymous
    2022-07-05T15:08:20+00:00

    I had a hard time finding a phone number to talk to a person but I called the Microsoft Store number (1-877-696-7786) and pressed 1 to actually talk to someone. The nice lady transferred me to the Technical Support group who I talked to and did a few steps. They decided it couldn't be fixed so they are supposed to be sending me a new one in 6-8 business days (fingers crossed that it actually happens!)

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  4. Anonymous
    2022-07-04T11:31:55+00:00

    The agent just said they would exchange a my Surface Go 1

    If the Surface UEFI version is 1.0.34, it can be replaced free of charge.

    This was due to a defect in the device, and they said that they would officially exchange it.

    He said that perhaps the new refurbished product will be shipped after blocking the update.

    He said that there have been no cases where the problem has recurred.

    I live in Korea and the post office will pick it up within 2-3 days.

    I think all the problems are finally solved

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