Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-06-24T19:35:28+00:00

    The update from Microsoft seems to brick my device, too. I see a lot of people having the same issue:

    1. Surface Go, pay attention to firmware 1.0.34: more than someone is in serious trouble - Real Mi Central
    2. (2) URGENT NOTICE: Surface Go 1 UEFI firmware 1.0.34.0 update is bugged. "No Bootable Device" : Surface (reddit.com)
    3. (2) Surface Go 1 No bootable device error : Surface (reddit.com)
    4. Info - Microsoft firmware 1.0.34.0 for Surface Go 1 4GB 64GB eMMC can brick your Surface. | Tom's Hardware Forum (tomshardware.com)
    5. (2) PSA: Do not take UEFI update 1.0.34 for Surface Go. It bricks your device. Error no bootable device. Reported by lots of users not acknowledged by MS so far. : SurfaceGo (reddit.com)
    6. Surface Go Will Not Boot Into Anything But USB : Surface (reddit.com)
    7. No Bootable Device - **** do I do now? : SurfaceGo (reddit.com)

    My 4GB eMMC device has the same problem with firmware 1.0.34.0. Here's what I tried with no avail:

    1. Install Ubuntu along with Windows, failed because the installer needed Bitlocker key (which I don't have)
    2. Recover using recovery USB, failed
    3. Install fresh windows with wiping disk contents. Installation finished, but after reboot issue persists
    4. Install fresh Ubuntu. Installed, but issue persists.

    The support response from Microsoft is just... aggravating. No acknowledgement of the problem? No compensation for what they did to people's devices?

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  2. Anonymous
    2022-06-24T19:35:06+00:00

    I just posted an FYI over on Linus tech tips. Eventually, someone at Microsoft will do something, it is absolutely a screwup by whoever does their firmware.

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  3. Anonymous
    2022-06-23T17:56:22+00:00

    Good idea with Paul Thurrott didn’t think of that. I’ll try to talk to Scott Hanselman he might be able to give us a name or two to talk to.

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  4. Anonymous
    2022-06-23T13:34:55+00:00

    Totally - but so far all of us seem stonewalled.

    It's been over a month and Microsoft is still pushing out this firmware update 1.0.34.0 to baseline Surface Go 1's.

    Microsoft appears to know there is a problem but has not pulled the firmware update as of yet. IMO this problem can be reversed with a firmware patch. Of course, it's going to be tricky for some since USB-C flash drives are not that commonplace yet.

    One site just posted this but it needs to get some attention on mainstream forums if it's going to get attention at Microsoft.

    Surface Go, pay attention to firmware 1.0.34: more than someone is in serious trouble - Real Mi Central

    I'm going to post in the forums at Tom's hardware in the laptop section. Perhaps an email to Mr. Leo Laporte or Mr. Paul Thurrott might get some notice.

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