Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-09-13T16:06:51+00:00

    My replaced one got an update to 1.0.34. It worked some weeks and now I got the same error: No Bootable device.

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  2. Anonymous
    2022-09-13T15:29:38+00:00

    I also had a problem with Firmware 1.0.34, leave my Surface replaced with a new one. While updating a new device, I saw that they wanted to install Firmawre 1.0.34 again and I have stopped these updates for now. Is it safe on the new device ?? Is it already a corrected version ?? A question for those who have obtained a new device: What firmware version do you have after all the updates? I am afraid of repeating the mistake and immobilizing the new device.

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  3. Anonymous
    2022-09-06T18:55:06+00:00

    My warranty was also expired. If you're not in US, just start a chat in customer support. Don't select a technical support, but a hardware issue. Tried this here in Switzerland. It was obviously a chat with someone not here but auto translation was fine. They immediately acknowledged the problem, asked for serial and shipping address. Some minutes later, I had a shipping label in my mailbox. About a week later, I received a Surface in exchange. A great surprise, it was a Go 3.

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  4. Anonymous
    2022-08-19T08:04:21+00:00

    SUCCESS WITH MICROSOFT ! ! ! Well, after many "happy" hours of attempting repairs to my Surface, I finally found the post by MaSD# posted on 5th August, and contacted Micorosoft, following the routine to the letter.

    Today, a ( seemingly ) new Surface arrived fro mMicrosoft. I haven't tested it yet to see which is the firmware version, or even if it's actually working.

    Although the problem shouldn't have been pushed on us by Microsoft, I have to give them credit for their service once they got their butts into action.

    From dropping off at a carrier outlet to receiving it back this mornig - 5 days ! Fantastic service.

    So, good luck with all you fellow sufferers, wherever you are, in returning your devices. If you follow exactly the routine posted above, I'm sure you'll be successful.

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