Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-06-18T06:39:32+00:00

    :-/ i thought it might be a false clue.

    I did wonder whether having a USB drive plugged in after it was upgraded would have caused an issue, as mine is hooked up to a USB hub occasionally, but I can’t see how. Still no further update from MS.

    From what I can tell the device is just ignoring the boot order in the firmware at the moment, and simply ignores the SSD.

    Still, now over 200 on here which is possibly the trickle of people who don’t use it every day and are finding the upgrade has broken it.

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  2. Anonymous
    2022-06-17T22:28:00+00:00

    Thanks for this Oliver. In the firmware screen we are definitely getting it without the zero, although it may be a red herring.Image

    My wife's (working) Surface Go has the exact same UEFI details (without the ".0" at the end) and hers is working.

    My daughter's Surface Go is not. I have no clue what the difference between the two is!

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  3. Anonymous
    2022-06-17T19:39:19+00:00

    My wife will be back home in a few days. I will then have a look in the UEFI BIOS of her Surface Go and report any difference here.

    Everybody affected has my deepest compassion and I will try everything to help solve (or at least analyze) the problem.

    I cannot and do not want to believe that a software update bricked so many of these fantastic devices !!! And it did, obviously.

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2022-06-16T13:26:30+00:00

    thanks, if you get another #, please post it. I'm sending along to a contact..

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