Surface Pro 3 Touch Controller Firmware

Hello RichardN.

Thank you.  I'd like to go over the possibilities one more time with you, just to see if I have missed anything.

When did this start?  Did you initially have touch capability?  Was a particular app or software installed prior to touch discontinuing?

Is the Pen also affected, or are you able to use Pen input?

You have tried all the steps in the Touchscreen Troubleshooting?  Particularly, Resetting Calibration and doing a Two Button Shutdown.

Have you attempted uninstalling the banged out driver, followed by a restart?

After Refreshing/Resetting, do you get any response from the touchscreen prior to installing

updates and any additional software?  Be sure to install updates, restarting between layers even if not prompted to do so.  Restart twice after the last update is installed.  If touch functions up until installing a particular app or program, try uninstalling it to see if function returns.

If none of this is able to return touch functionality, please contact your retailer or Support.  You can contact Support Here or Here.

Best regards

I have sent back my Surface 3.  When I received the device, it worked, after an update is did not work.

Tried all the normal procedures to replace a bad driver and still no results.

Even after refreshing the device no touch screen.

Rich

Hi XinGao,

Thank you for reaching out to the Microsoft Community! We appreciate the time you have taken to consult this issue with us. I’m sorry to hear your touch screen stopped responding after the update. I can certainly imagine your concern so please know, we will do our best to guide you towards the best possible solution!

In order to better assist you we will need more details:

• Have you tried uninstalling and reinstalling the drivers?
• Even though you mention this happened after the update, please make sure all and latest Windows updatesare installed.
• Additionally, if the touchscreen doesn’t respond correctly to touch, try these solutions:
• Surface touchscreen: problems with touch

•Before you begin

•Solution 1: Clean the screen

•Solution 2: Reset touchscreen calibration

•Solution 3: Install the latest updates

•Solution 4: Two button shutdown (Surface Pro only)

•Solution 5: Restore, refresh, or reset Surface

Please note, if none of the steps above work, it is recommended that you Refresh your Surface as shown here:

• Restore, refresh, or reset Surface Pro

If after Refreshing your Surface the problem persists as Barb Bowman suggests, please contact our Technical Support team.

You can contact them by visiting our Self Service Center here or contact support here.

Keep us posted, we are always here to help!

Cheers,