Surface Pro Bricked after re-boot

Please power off the Surface Pro and disconnect the power adapter and any external devices, which includes the touch/type cover. Leave it in this state for about 1.5 hours.

Power it back on. Any difference?

It happened to me. The touch froze on the screen, and I forced reboot it then it always brought that black screen.

The way I fixed it was to press volume down and power button, then release when surface appears on the screen. Then it came back to life.

Hello avt516070,

I have 3 possible solutions that you can complete. If you are unable to resolve your issue after these

steps, I advise you to contact Surface support to set up an exchange for the device.

http://surface.com/support -click to call or click to chat with an agent to set up an exchange

http://myservice.surface.com -Log in to set up an exchange at your own convenience.

Solution 1: Get to a clean slate

1.  Turn off the Surface.

2.  Disconnect Touch Cover or Type Cover, all devices connected to your Surface (such as printers, keyboards, or mice), any external video adapters, and all USB or SD memory cards.

3.  Check the volume button on the side of your Surface to ensure that it is not stuck in either the volume up or volume down position.

4. Make sure the power supply is attached and the white LED light appears on the tip of the connector.
5. Press the power button on your Surface.

If your Surface Pro still boots to the UEFI screen, continue to Solution 2.

Solution 2: Wait at UEFI for 5 minutes

1.  Turn off the Surface.

2.  Disconnect any devices connected to your Surface (such as printers, keyboards, or mice), any external video adapters, and all USB or SD memory cards.

3. Make sure the power supply is attached and the white LED light appears on the tip of the connector.
4. Press the power button on your Surface.
5. At UEFI setting menu, wait for 5 minutes.
6. After 5 minutes, tap or click “Exit Setup”, then tap or click “No” to exit without saving configuration changes.
7. Surface will restart and should load Windows successfully.

If Surface still only boots to the UEFI settings menu AND there was a red background behind the Surface logo, continue to solution 3.

Solution 3: Install default secure boot keys

1.  At the UEFI settings menu, tap or click “Install Default Secure Boot Keys”.

2. Tap or click “Yes” to install default secure boot keys.
3. Tap “Exit Setup”.
4. Tap or click “Yes” to save configuration and reset.
5. Surface will restart and should load Windows successfully.

If Surface still only boots to the UEFI settings menu, it needs service. Request service at the Surface Online Service Center.

Amazingly, option 2 worked for me. I just waited at that screen for a while and then restarted, clicking "No" to exit without saving. This after much faffing around and trying to interrupt boot and fiddling with all the menu options there.

Weird. Now I'm paranoid there is something wrong with my old Surface.

Went back the MSFT store today and they had 2 64GB machines left.  Just traded me straight across for the one that was bricked. 

I have installed Office 2013, will do the refreshes and hope the brick does not come back.  More to come...

Hi there, 

Thank you for reaching out to us. I’m sorry to hear that you are having difficulties with your devices.

I’m here to help. 

First, I would suggest that you try Two-Button Shutdown to see if it helps.

Step1: Swipe in from the right and tap or click Settings, tap or click Power, and then tap or click Shut down to shut down Surface. If you can’t shut down Surface normally, press and hold the Power button (located on top right) for 10 seconds.

Step2: After Surface turns off, press and hold Volume Up (located on the left side) and the Power button at the same time for at least 15 seconds, and then release both.

The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.

Step3: After you release the buttons, wait 10 seconds.

Step4: Press and release the Power button to turn your Surface back on.

Here are more troubleshooting steps for Startup issues. 

You can also contact our Support.

Best Regards,

Clare

Greetings,

If you are unable to USB boot by holding Volume Down + Power, then you'll need to contact Surface Technical Support and request an exchange.

Hello djbigkraq,

Sorry to hear that your Surface is will not load into Windows.

You can contact Best Buy, you can setup a repair here or contact support here.

Best regards.

Greetings Note Taker Dave,

If your Surface is still unable to boot, it is recommended that you contactSurface Technical Support for an exchange.

In every instance so far where this has occurred, a return/swap was the only working solution. The first two options still say enabled even if you disable secure boot control?