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I have a Surface Pro 11 where the keyboard will not respond when turning it off at night and turning it back on the next morning. The only way I have found to get it to respond is to unmount and mount keyboard. It will not occur when putting it in sleep mode overnight. It will not occur when turning the tablet off and back on when not sitting overnight. I have checked for updates. I have tried cleaning the contacts.
I have contacted support through the Surface app doing a chat session. I was transferred to 4 different departments. More time was spent transferring me then resolving the concern. Yes, the concern was never resolved. The last transfer was to the business department because although I purchased both the Surface Pro and keyboard online through retail channels support says the keyboard is a business keyboard. I haven't heard back from business support yet. I don't know if they will tell me that since the Surface Pro is retail so they will not be able to help me. Another remedy was to reinstall the recovery software but there would be no guarantee the problem would be resolved. I declined since I spent hours installing all my apps.
I also contacted CoPilot but it had the usual remedies. I do not want to mount and unmount the keyboard every day to use it. The Surface Pro and keyboard is still within the return period.
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So I’ve tried every online fix and none have worked. But I did find (and I’m warning you it’s stupid) but if you leave the surface out after shutting down and don’t close the keyboard, the next day when you turn it back on it detects correctly.
As soon as you flip hat hinge keyboard up after it’s off, plan on disconnecting the keyboard at the next start up.
Microsoft do better!
I have exactly the same issue, Surface Pro is less than 2 weeks old and it's doing it every time I turn off. The keyboard won't work the next time, unless you unplug and reattach it. I didn't pay £1300+ for this sort of quality, and to see so many people with exactly the same issue - for months.
Not impressed Microsoft - I will be returning it.
I have a recently purchased Surface Pro 11. I also had this problem. Following the suggestions of some other respondents,
Turning off the computer with the keyboard or touchscreen, rather than by closing the keyboard hinge mechanism, seems to avoid the problem.
I have had at least 8 successful instances of starting or waking the computer with no keyboard problem.
Gordon in Dublin, Ohio
Try turning the computer off using your method and immediately fold the keyboard/cover over the screen. Does it start the next day with the keyboard working? What I have found is delaying folding the keyboard over the screen for a few minutes will have the keyboard responding the next day. I haven't checked it lately but if you fold the keyboard over the screen immediately AND turn the computer back on within the next hour (not over night) the keyboard will respond. Yes, it doesn't make sense. It is like the computer is doing something although it is turned off.
I have a recently purchased Surface Pro 11. I also had this problem. Following the suggestions of some other respondents,
Turning off the computer with the keyboard or touchscreen, rather than by closing the keyboard hinge mechanism, seems to avoid the problem.
I have had at least 8 successful instances of starting or waking the computer with no keyboard problem.
Gordon in Dublin, Ohio
