Repeated BSOD after firmware update - Surface pro 3, Windows 10

Anonymous
2015-09-30T05:24:22+00:00

Hey everyone

There was a firmware update for the SP3 I just did and my device now seems completely bricked. When I boot it, I instantaneously get a BSOD with one of those two messages : kernel security check failure or driver unloaded without cancelling pending operations.

The BSOD tells me I have to use a win10 device to boot it from, but when I tell the BIOS to boot with my USB win10 key, it doesn't and keeps telling that the OS can't boot and to use a win10 disc (no CD reader on the SP3). Nothing I've tried works so far. 

I've had my sp3 for just over a year and I really liked it before windows 10, and I really hope I can get it fixed.

Thanks for your help, 

Émile

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2015-10-01T02:21:41+00:00

MODERATOR EDIT (10/5/2015): Steps listed here previously are now updated to the following.  If you receive a blue screen error after installing the 9/29/2015 Surface Firmware Update please start at step 1 to address.

Step 1 – System Restore Point

1.    Boot Surface using USB recovery media.  If you do not have recovery media you can download from here: http://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/downloadablerecoveryimage.  Once you have recovery media proceed to next steps.  Note:  The USB drive must be formatted to FAT32 (not NTFS) in order to work correctly.

2.    Press and hold the volume-down button while you press and release the power button.  When the Surface logo appears release the volume-down button.

3.    When prompted select the language and keyboard layout you want.

4.    Select Troubleshoot, then Advanced Options, followed by selecting System Restore then select the target operating system.

5.    In System Restore, click Next.

6.    Click on a system restore point that was prior to applying the System Firmware update. Please use a restore point 9/28 or earlier.

7.    Click Next.

8.    Click Finish.

9.    Click Yes when asked if you want to continue.

10.    After moving to an earlier restore point you should boot into Windows.

If you were able to restore to an earlier restore point you should now be able to use your Surface again, no additional steps are needed.  If you were not able restore to an earlier restore point or you did not have a restore point then continue to step 2 below.

Step 2 – Safe Mode

1.    Boot Surface using USB recovery media by pressing and holding the volume-down button while you press and release the power button.  When the Surface logo appears release the volume-down button.

2.    When prompted select the language and keyboard layout you want.

3.    Select Troubleshoot, then Advanced Options, followed by selecting Command Prompt.

4.    Type the following command in the command prompt and then press enter:

               bcdedit /set {bootmgr} displaybootmenu yes

5.    Type the following command in the command prompt and then press enter.

               exit

6.    Press Turn off your PC.

7.    Press the power button on Surface to turn it on.

8.    Press F8 when the Windows Boot Manager screen comes up to go to Startup Settings.

9.    Press “4” to enable Safe Mode.

10.    Surface may do disk checking as well as perform a scan and repair.  Surface will then restart.  If Surface does not do this and instead boots into Safe Mode, go to step 13.

11.    Press F8 when the Windows Boot Manager screen comes up to go to Startup Settings.

12.    Press “4” to enable Safe Mode.

13.    Surface will start in Safe Mode.  Sign into Surface.  Press the Windows Start Menu, press Power and select Restart.

14.    Press Enter when the Windows Boot Manager screen comes up to boot into Windows 10.

15.    Surface will start normally.  Sign into Surface.  Right-click the Windows Start Menu and click Command Prompt (Admin).

16.    Click Yes to allow this app to make changes.

17.    Type the following command in the command prompt and then press enter.

               bcdedit /set {bootmgr} displaybootmenu no

18.    Press the Windows Start Menu, press Power and select Restart.

If you are now able to boot into Windows you should now be able to use your Surface again, no additional steps are needed. If you were not able to boot into Windows then continue to step 3 below.

Step 3 – Reset Surface to factory settings

1.    Follow the steps in the article below to boot Surface using USB recovery media and reset Surface back to factory settings: http://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/usbrecovery

Please let us know how it goes.

Thanks,

Josh

Was this answer helpful?

0 comments

187 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2015-10-06T23:46:23+00:00

    Please follow the steps posted by Josh_F  on page 1...

    Has Josh_F finished editing & re-editing his post yet? How do we know what he's changed & when he changed it?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-10-07T03:03:16+00:00

    This boot-loop error problem hit me yesterday quite unexpectedly.

    Surface Pro 3 running Windows 10 for the past month or so.

    I was presented with a startup blue-screen saying "Your PC ran into a problem and needs to restart.  We'll restart for you."

    But when it restarted it went to another blue screen with the message "Driver unloaded without cancelling pending operations (surfaceIntegrationDriver.sys)."

    In the advanced options, I was faced with some grim options.  I focused on getting to a command window.

    I think these are all the steps that I used.

    In advanced options, I selected command prompt.

    In command prompt, type c: and press keyboard enter.

    I then typed BCDEDIT /SET {DEFAULT} BOOTMENUPOLICY LEGACY and pressed enter to enable legacy advanced boot menu.

    Windows 10 successfully booted into Safe Mode and the OS immediately recognized an update error; it had started downloading a new update by the time I navigated to the update panel.  The update completed and told me it was restarting.

    Windows 10 was back succesfully after an error-free restart.

    I turned off automatic updates.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-10-19T16:55:32+00:00

    Complete embarrassment. Clownshoes. I'm on my SECOND Surface Pro 3 and now I'm BSOD'ing like everyone else. Microsoft Support brought me here -and the feedback from users is SHAMEFUL. Do they READ THIS? Now I'm stuck with something I despise - and yep, same issue - total loss of productivity. NEVER AGAIN MICROSOFT!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-10-23T11:53:50+00:00

    Same problem with mine, started this morning. Didn't read through the thread yet, hopefully easy enough to fix.

    Was this answer helpful?

    0 comments