Repeated BSOD after firmware update - Surface pro 3, Windows 10

Anonymous

Hey everyone

There was a firmware update for the SP3 I just did and my device now seems completely bricked. When I boot it, I instantaneously get a BSOD with one of those two messages : kernel security check failure or driver unloaded without cancelling pending operations.

The BSOD tells me I have to use a win10 device to boot it from, but when I tell the BIOS to boot with my USB win10 key, it doesn't and keeps telling that the OS can't boot and to use a win10 disc (no CD reader on the SP3). Nothing I've tried works so far.

I've had my sp3 for just over a year and I really liked it before windows 10, and I really hope I can get it fixed.

Thanks for your help,

Émile

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Answer accepted by question author

Anonymous

MODERATOR EDIT (10/5/2015): Steps listed here previously are now updated to the following. If you receive a blue screen error after installing the 9/29/2015 Surface Firmware Update please start at step 1 to address.

Step 1 – System Restore Point

1. Boot Surface using USB recovery media. If you do not have recovery media you can download from here: http://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/downloadablerecoveryimage. Once you have recovery media proceed to next steps. Note: The USB drive must be formatted to FAT32 (not NTFS) in order to work correctly.

2. Press and hold the volume-down button while you press and release the power button. When the Surface logo appears release the volume-down button.

3. When prompted select the language and keyboard layout you want.

4. Select Troubleshoot, then Advanced Options, followed by selecting System Restore then select the target operating system.

5. In System Restore, click Next.

6. Click on a system restore point that was prior to applying the System Firmware update. Please use a restore point 9/28 or earlier.

7. Click Next.

8. Click Finish.

9. Click Yes when asked if you want to continue.

10. After moving to an earlier restore point you should boot into Windows.

If you were able to restore to an earlier restore point you should now be able to use your Surface again, no additional steps are needed. If you were not able restore to an earlier restore point or you did not have a restore point then continue to step 2 below.

Step 2 – Safe Mode

1. Boot Surface using USB recovery media by pressing and holding the volume-down button while you press and release the power button. When the Surface logo appears release the volume-down button.

2. When prompted select the language and keyboard layout you want.

3. Select Troubleshoot, then Advanced Options, followed by selecting Command Prompt.

4. Type the following command in the command prompt and then press enter:

bcdedit /set {bootmgr} displaybootmenu yes

5. Type the following command in the command prompt and then press enter.

exit

6. Press Turn off your PC.

7. Press the power button on Surface to turn it on.

8. Press F8 when the Windows Boot Manager screen comes up to go to Startup Settings.

9. Press “4” to enable Safe Mode.

10. Surface may do disk checking as well as perform a scan and repair. Surface will then restart. If Surface does not do this and instead boots into Safe Mode, go to step 13.

11. Press F8 when the Windows Boot Manager screen comes up to go to Startup Settings.

12. Press “4” to enable Safe Mode.

13. Surface will start in Safe Mode. Sign into Surface. Press the Windows Start Menu, press Power and select Restart.

14. Press Enter when the Windows Boot Manager screen comes up to boot into Windows 10.

15. Surface will start normally. Sign into Surface. Right-click the Windows Start Menu and click Command Prompt (Admin).

16. Click Yes to allow this app to make changes.

17. Type the following command in the command prompt and then press enter.

bcdedit /set {bootmgr} displaybootmenu no

18. Press the Windows Start Menu, press Power and select Restart.

If you are now able to boot into Windows you should now be able to use your Surface again, no additional steps are needed. If you were not able to boot into Windows then continue to step 3 below.

Step 3 – Reset Surface to factory settings

1. Follow the steps in the article below to boot Surface using USB recovery media and reset Surface back to factory settings: http://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/usbrecovery

Please let us know how it goes.

Thanks,

Josh

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187 additional answers

Anonymous

2015-10-02T17:34:39+00:00

I upgraded to Windows10 a week or so ago. Up until two days ago my SurfacePro was working just great (aside from usual wifi glitches) Last night it wouldn't start. When I hit the power the following error message appears (every time).

RECOVERY MESSAGE #1Your pc ran into a problem and needs to restart. We'll restart for you." systemserviceextension. systemintegrationdriver

Attempted write to read only memory surface driver (surfaceintegrationdriver.sys)

RECOVERY MESSAGE #2Your pc couldn't start properly

After multiple tries the operating system on your pc failed to start so it needs to be repaired

error code 0xc0000001

You'll need to user recovery tools.

if you don't have any installation media .... contact PC administrator or PC/Device manufacturer

(No installation media came with my SurfacePro)

>Press the Windows key for UEFI firmware settings - (tried this and windows key doesn't work)

When I hit ctrl/alt/delete it won't reboot and a different recovery message comes up

RECOVERY MESSAGE #3 driver unloaded without cancelling pending operations

you can search online for this > Kernel_security_check_failure

followed by Recovery Message #1 (above)

I bought this at Costco about 6 months ago and will probably just take it back there.

Anyone out there know what other course of action might be?

~ B
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Anonymous

2015-10-02T16:40:51+00:00

after 3 days trying and trying (microsoft this is bad bad bad even worse than volkswagen as at least you have somewhere to go to, there is no support what so ever, you just push and leave customers alone, i spend twice the amound from a normal laptop have it all from one manufacturer and you end up like this unbelievable) however its booted back with a lot of errors on the recovery and i set a stop to automatic install of updates, but how do i know how to install the updates ? do i now never be able to update it again as i am afraid the wrong ones will install also ? so i am screwed, called the helpdesk but you need to have a service contract and the person had no clue what he was doning and to find similar calls i pointed him to GOOGLE the competitor to find the issue.... he did not want to do that, i refuse clean install due to installed applications, i want support, to be able to go somewhere and get propper support. This is unacceptable, can we get legal advise what we can do ? i buy from one manufacturer, they screw up and leave you with a non working device, what support model is this ? the arrogant version, unbelievable, so what to do now ?
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Anonymous

2015-10-02T16:23:35+00:00

ok...well i did buy the SP3 directly from Microsoft , not from a 3rd party seller. it is a wifii only tablet.

and i havent used any thing but defender as anti virus.

and it sounds like it was the firmware, has that been fixed?

from the notes i guess not yet. and i had more than 2 restarts with failure continuing for several days.

it did eventually work, but only after i was in safe mode. i dont know why that happend that way. just glad it did.
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Anonymous

2015-10-02T16:09:52+00:00

But how did you get to Command Prompt and what are "legacy Advanced Boot Options"?

Thanks!
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