Repeated BSOD after firmware update - Surface pro 3, Windows 10

Anonymous
2015-09-30T05:24:22+00:00

Hey everyone

There was a firmware update for the SP3 I just did and my device now seems completely bricked. When I boot it, I instantaneously get a BSOD with one of those two messages : kernel security check failure or driver unloaded without cancelling pending operations.

The BSOD tells me I have to use a win10 device to boot it from, but when I tell the BIOS to boot with my USB win10 key, it doesn't and keeps telling that the OS can't boot and to use a win10 disc (no CD reader on the SP3). Nothing I've tried works so far. 

I've had my sp3 for just over a year and I really liked it before windows 10, and I really hope I can get it fixed.

Thanks for your help, 

Émile

Surface | Surface Pro | Install and update

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Anonymous
2015-10-01T02:21:41+00:00

MODERATOR EDIT (10/5/2015): Steps listed here previously are now updated to the following.  If you receive a blue screen error after installing the 9/29/2015 Surface Firmware Update please start at step 1 to address.

Step 1 – System Restore Point

1.    Boot Surface using USB recovery media.  If you do not have recovery media you can download from here: http://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/downloadablerecoveryimage.  Once you have recovery media proceed to next steps.  Note:  The USB drive must be formatted to FAT32 (not NTFS) in order to work correctly.

2.    Press and hold the volume-down button while you press and release the power button.  When the Surface logo appears release the volume-down button.

3.    When prompted select the language and keyboard layout you want.

4.    Select Troubleshoot, then Advanced Options, followed by selecting System Restore then select the target operating system.

5.    In System Restore, click Next.

6.    Click on a system restore point that was prior to applying the System Firmware update. Please use a restore point 9/28 or earlier.

7.    Click Next.

8.    Click Finish.

9.    Click Yes when asked if you want to continue.

10.    After moving to an earlier restore point you should boot into Windows.

If you were able to restore to an earlier restore point you should now be able to use your Surface again, no additional steps are needed.  If you were not able restore to an earlier restore point or you did not have a restore point then continue to step 2 below.

Step 2 – Safe Mode

1.    Boot Surface using USB recovery media by pressing and holding the volume-down button while you press and release the power button.  When the Surface logo appears release the volume-down button.

2.    When prompted select the language and keyboard layout you want.

3.    Select Troubleshoot, then Advanced Options, followed by selecting Command Prompt.

4.    Type the following command in the command prompt and then press enter:

               bcdedit /set {bootmgr} displaybootmenu yes

5.    Type the following command in the command prompt and then press enter.

               exit

6.    Press Turn off your PC.

7.    Press the power button on Surface to turn it on.

8.    Press F8 when the Windows Boot Manager screen comes up to go to Startup Settings.

9.    Press “4” to enable Safe Mode.

10.    Surface may do disk checking as well as perform a scan and repair.  Surface will then restart.  If Surface does not do this and instead boots into Safe Mode, go to step 13.

11.    Press F8 when the Windows Boot Manager screen comes up to go to Startup Settings.

12.    Press “4” to enable Safe Mode.

13.    Surface will start in Safe Mode.  Sign into Surface.  Press the Windows Start Menu, press Power and select Restart.

14.    Press Enter when the Windows Boot Manager screen comes up to boot into Windows 10.

15.    Surface will start normally.  Sign into Surface.  Right-click the Windows Start Menu and click Command Prompt (Admin).

16.    Click Yes to allow this app to make changes.

17.    Type the following command in the command prompt and then press enter.

               bcdedit /set {bootmgr} displaybootmenu no

18.    Press the Windows Start Menu, press Power and select Restart.

If you are now able to boot into Windows you should now be able to use your Surface again, no additional steps are needed. If you were not able to boot into Windows then continue to step 3 below.

Step 3 – Reset Surface to factory settings

1.    Follow the steps in the article below to boot Surface using USB recovery media and reset Surface back to factory settings: http://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/usbrecovery

Please let us know how it goes.

Thanks,

Josh

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  1. Anonymous
    2015-09-30T20:14:13+00:00

    "BSOD error, it restarts itself after a few seconds, and "tries" to repair itself. It fails again, then it shows the automatic repair. "

    My Surface never showed this. Ugh.

    When I got to the screen with the error code 0xc0000001 there were no options for automatic repair. It just said to press the Windows key for firmware settings which did nothing anyway.

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  2. Anonymous
    2015-09-30T20:06:51+00:00

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  3. Anonymous
    2015-09-30T20:05:31+00:00

    Hi Adam,

    Thank you for posting your query on Microsoft Community.

    In order to assist you better please help us with the following information

    1. What is the make and model of your computer?

    2. Are you starting the installation from within an existing version of Windows or do you get this error when you boot from the installation media

    3. Did you make any changes before installing?

    I would suggest you to try the methods given below and check if it helps in resolving your issue.

    Method 1: Perform an Automatic Repair of Windows 10

    I would suggest you to contact Microsoft Store or your computer manufacturer to get an installation media.

    You may use Windows 10 installation disc/USB to perform automatic repair by creating a Media Creation Tool. Use the link below to create the media tool.

    http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install

    Perform the Automatic repair:

    a) When your computer starts, wait for the manufacturer logo to check the option for boot menu, it will usually be F12.

    b) The boot menu key might differ with each manufacturer. If you are unable to find the boot menu key, you may refer the user manual.

    c) Restart the computer, when the manufacturer's logo is displayed, keep pressing the Boot menu option key to enter the boot menu and change the boot option to CD\DVD ROM.

    d) After you boot your computer using Windows 8 DVD or System Repair Disc, a black screen appears with gray text "Press any key to boot from CD or DVD". Press any key.

    e) Select the correct time and Keyboard type.

    f) Click Repair your computer in the lower left corner

    g) Click on Troubleshooting, advanced option and then click Automatic repair.

    Method 2: Troubleshoot blue screen errors.

    A blue screen error (also called a stop error) can occur if a problem causes your PC to shut down or restart unexpectedly. When you experience this type of error, you won’t be able to see things like the Start menu or the taskbar on the screen when your PC is turned on. Instead you might see a blue screen with a message that your PC ran into a problem and needs to restart.

    Click on below link to troubleshoot blue screen errors:

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

    I would also suggest you to refer this article:

    https://msdn.microsoft.com/en-us/library/windows/hardware/ff560226(v=vs.85).aspx

    Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.

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  4. Anonymous
    2015-09-30T20:05:16+00:00

    @wizll  How did you get to system restore? I can't get into any menu system except the firmware interface by holding down the volume up button and pressing the power button. Nothing in the firmware interface helps either.

    my surface, after showing the "DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS (SurfaceIntegrationDriver.sys)" BSOD error, it restarts itself after a few seconds, and "tries" to repair itself. It fails again, then it shows the automatic repair. From there, I was able to choose "Troubleshoot -> Advanced Options -> System Restore" then I go to

    http://windows.microsoft.com/en-US/windows-8/bitlocker-recovery-keys-faq to get my recovery key, input that, and that'll kickstart the system restore.

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

    Blue screen error after an update is installed ->Blue screen error doesn’t let you get to the desktop

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