Right Surface Earbud Not Working

Anonymous
2021-09-15T16:49:24+00:00

So my surface earbuds decided to not work one day when I took them out of the charging case. The right earbud specifically. So I tried to re-dock them in the case and wait a few minutes and try again, didn't work. I re-paired them as well, didn't work. I reset to factory settings, didn't work. I connected to my phone and still didn't work.

Then I tried to raise and lower the volume on that earbud which works and also tapping for Cortana works too but no sound. However, I noticed when I had my fingers pressing on it the sound came through which leads me to believe it's a hardware issue, not a software issue.

I've had them for a year so if I'm stuck with worthless $200 headphones I won't be getting anything from them again, this is BS.

Surface | Surface Earbuds | Settings

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  1. Anonymous
    2021-10-03T22:13:27+00:00

    In that case, it's more likely a hardware problem already. Please contact our support mentioned on my initial reply. Check the exchange options for your earbuds or have it replaced immediately.

    Kind regards,

    StevenK

    Would I be able to exchange my earbuds even if they are older than 1 year? I am past the 90 days to return them and past a year to have them covered by warranty. Because it is a hardware problem I am still able to exchange them? Or do i need to cough up $100 because i charged the earbuds in their case!!?

    Thanks

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  2. Anonymous
    2021-09-21T20:32:06+00:00

    Hi

    how can i find the replace or exchange option (without fees)? on which page? or through which phone?

    thanks

    J

    Thanks for reaching Microsoft Community, jingliu_111.

    If you can't reach them via phone, we suggest to contact them via chat. Here's how:

    Check the country where the link is set. Set it to en-us for a moment. (https://support.microsoft.com/en-us/contactus)

    • Sign-in to your personal Microsoft account. On the Describe your issue blank, type Surface Hardware Warranty then click Get Help.

    • Click Contact Support, and select these options on the drop downs:

    • (Note: We're selecting Technical support under Category to get the options we need)
      • Click on Confirm then selectChat with support agentto get a live agent.

    If this answers your question, please let our Community know by clicking Yes and marking this post as an answer. This helps other members who may have the same issue as you.

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