Surface Dock keeps disconnecting/reconnecting USB devices with Surface Book 2

i think i found what the problem is. The MS dock power supply simply does not provide enough power (90 W), it produces even less than the original Surface Book 2 power suppy (95 W for the Surface, 102 W including the USB).

To resolve the issue right now you have 3 practical options:

1. do not use your Surface Book 2, connected to the Surface Dock, in "best performance", but rather find the performance-power equilibrium that best adapt to your particular situation; i would begin by "best battery life" and try for some time and increase it a bit until it start to disconnect intermittently again.
2. Get the new Surface Dock 2. It's being announced with a 199 W power supply.
3. Get a more powerful power supply that fits in the dock.

as you read above there is no software update, configuration (other than power consumption), replacement, or other that will let you enjoy your dock and Surface Book together to the fullest

Alex,

That would be awesome if you updated your results!  I plan on picking one up soon too.  I did a couple things to my system that may have helped -- I haven't seen the issue in the last couple days after doing this, so your results may vary.

First, I manually updated the GeForceGTX drivers.  I don't know if it is related, but since all the data (usb, ethernet, audio, graphics) is being sent over the surface connection, maybe the data is overwhelmed and it is crashing the dock firmware?  So I thought, why not give it a shot.  I went into Device Manager -> Display Adapters -> NVIDIA GeForce GTX 1060 -> Right-Click/Properties.  From here I clicked Update Drivers and specified "Search Automatically".  It found an update and installed it.  Like I said, I have no idea if this was the fix.  See here:

Second, I Uninstalled the "Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)".  After, I did a scan for hardware changes and it re-installed the same drivers and all the USB devices on my computer.  It took a couple minutes for it to pick everything up again (mouse, keyboard, dock, etc).  See here:

After rebooting following both of these things, I haven't see the issue since!  I am knocking on wood as we speak as well ;)  If it comes back I'll edit my post...

Good luck!

Joe

Has anyone purchased the Surface Dock 2 and can confirm if this USB disconnection issue no longer occurs?

Not the best solution to pay over a couple hundred dollars to fix this issue, but if it resolves the issue ill buy it.

After the 3rd incident opened (and 1 non-professional sales rep who hang up on me), I finally a small discount on the new Surface Dock 2, (not huged (~CAN$30) but I appreciate it since the issue is MS responsibility)

So Surface Dock 2 should arrive on June 1st. I'll keep you updated if this fixes my issue.

Not at all! It is tough to find in this MS jungle where to get help.  The place is https://support.microsoft.com/en-us/contactus/surface/hardware/ .  You will be contacted by a "virtual" assistant trying to filter for common solutions for common problems. If you keep saying no, it will finally take you to 4 alternatives, where chats is my preferred.