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Hi
I just bought a Surface Book 2 and a surface dock.
The dock is connected to 2 monitors and USB keyboard (Razer Huntsman Elite) and mouse Razer Hyperflux Mamba/Firefly.
Both keep disconnecting/reconnecting randomly. Mostly when running games, but sometimes also when running office application.
I have reinstalled the Surface Dock Firmware updater but it doesn't help.
I have done the latest updates, but it doesn't help either.
I cannot find much info in the event viewer, but SurfaceDockFwUpdate errors (event ID 2005 2006 and 2007).
Any ideas where this could come from?
This is becoming ridiculous, it sometimes disconnects every 5-10 sec.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi. I am not so sure that it is the docks.
I have used the MS dock v1, which takes eveything out the power magnetic strip socket, and i have used this with little problem. However, when i connect an non-MS multiport devise to the USB-C port, i have all the problems of constant connections and disconnections. I have 3 of these, and they all behave the same.
In my opinion, this is something to do with power being restricted to the USB ports by software settings somewhere.
It is definitely the dock. I get this to happen when I have anything more than a mouse/keyboard plugged into the dock (such as an external DAC). When the computer and/or video gets loaded down (gaming) the USB drops and the events for the dock reconnect show up in EventLog. I never lose video to my external monitors. Only the USB. It seems as if the dock can't handle the bandwidth needed or something.
If I have my DAC plugged directly into the surface book I don't see this behavior.
Thomas, I stop connecting my Mouse/keyboard USB to the Dock during the last 2 weeks and I never have this problem again. It is definitively the Dock.
Do you only have a USB disk attached to your dock?
If you have monitors and they don't disconnect, then I don't think it's the SB2 that is detaching.
I just started having the same issue. I reboot and usually it goes away for a few hours or a day, then comes back. I don't think it is the surface doc as i have a surface charger for my SB2 15" and it still drops my hard drive (USB) on occasion over and over. The problem is it thinks the tablet detaches and re-attaches over and over. I cleaned the connecters and it went away, then happened again today. I think in many cases the issue is the tablet quickly losing connectivity with the base, dropping the doc and base USBs then reconnecting.
Searching on this problem, it can happen when the CPU spikes apparently.
