Can't connect to WiFi Surface Pro 2.

Anonymous
2014-06-25T12:46:44+00:00

Iexperienced this problem this morning on my Surface Pro 2.  After being connected at a coffee shop, shutting down and rebooting at work I tried to connect to the wireless connection at work and am also getting the "no connection available".  I get the same network icon and red X.

When I troubleshoot I get "The Marvell AVASTAR Wireless Composite Device adapter is experiencing driver- or hardware-related problems" 

Any help greatly appreciated.

Surface | Surface Pro | Network

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Anonymous
2014-08-06T16:55:36+00:00

Hi SimonNissenbaum,

Thank you for contacting the Microsoft Community! I'm sorry to hear you are having connectivity issues with your Surface Pro 2. We appreciate you providing the steps that you have taken so far. We will be glad to help you find a viable solution.

First, we kindly ask you to double check that all and latest Windows updates are installed. Below you can find instructions on how to check for updates:

Also, please make sure you have followed the instructions presented by Zack_T  above, and the troubleshooting steps presented in the support article below:

Additionally, please try uninstalling and reinstalling the wireless driver:

  1. Go to the Desktop
  2. Swipe from the right
  3. Touch Settings
  4. Touch Control Panel
  5. Touch Device Manager
  6. Open the Network Adapters
  7. Right click on the Marvell Avastar 350N Wireless Network Controller
  8. Touch Uninstall
  9. *****Do not check the box*****
  10. Click on OK
  11. Restart your Surface.
  12. Once your Surface restarts, the Marvell driver will be reinstalled.

If none of the steps above work, and the issue persists, you might want to consider a Refresh:

We hope these solutions prove useful!

Keep us posted, we are always here to help!

Cheers,

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Anonymous
2015-01-14T04:09:39+00:00

Hi SimonNissenbaum,

Thank you for contacting the Microsoft Community! I'm sorry to hear you are having connectivity issues with your Surface Pro 2. We appreciate you providing the steps that you have taken so far. We will be glad to help you find a viable solution.

First, we kindly ask you to double check that all and latest Windows updates are installed. Below you can find instructions on how to check for updates:

Also, please make sure you have followed the instructions presented by Zack_T  above, and the troubleshooting steps presented in the support article below:

Additionally, please try uninstalling and reinstalling the wireless driver:

  1. Go to the Desktop
  2. Swipe from the right
  3. Touch Settings
  4. Touch Control Panel
  5. Touch Device Manager
  6. Open the Network Adapters
  7. Right click on the Marvell Avastar 350N Wireless Network Controller
  8. Touch Uninstall
  9. *****Do not check the box*****
  10. Click on OK
  11. Restart your Surface.
  12. Once your Surface restarts, the Marvell driver will be reinstalled.

If none of the steps above work, and the issue persists, you might want to consider a Refresh:

We hope these solutions prove useful!

Keep us posted, we are always here to help!

Cheers,

Uninstalling the driver worked!!! It reinstalled it after restart.

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Anonymous
2014-06-24T21:33:36+00:00

I re booted and it started working again, so I did a Windows update and so far so good.

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  1. Anonymous
    2015-04-21T06:05:51+00:00

    Read this entire chain of posts with interest as I have owned a Surface Pro 2 for about a year and have experienced the same problem with the wireless card. Happened again tonight. I found my own way to resolve the problem via uninstalling the Marvel driver. It is not a fix as the problem recurs. I have probably performed this routine a dozen times or more. I have also experienced a problem with the detachable keyboard. For the most part I like this hardware, but the wireless card is a major problem.

    I will try the hard reboot next time to see if it is a faster solution. And there will be a next time...

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  2. Anonymous
    2015-04-21T15:03:59+00:00

    I followed the Microsoft guidance (below) except, based on something I had read online (which of course must be true), I did not follow #9.  I did, in fact, check the box.  After I turned my Surface off and then restarted it, the Marvell Controller was magically installed and everything has worked fine since (over a month ago). Since this runs counter to the Microsoft guidance, do this at your own peril; however, it was the only thing that worked for me.

    1. Go to the Desktop
    2. Swipe from the right
    3. Touch Settings
    4. Touch Control Panel
    5. Touch Device Manager
    6. Open the Network Adapters
    7. Right click on the Marvell Avastar 350N Wireless Network Controller
    8. Touch Uninstall
    9. *****Do not check the box*****
    10. Click on OK
    11. Restart your Surface.
    12. Once your Surface restarts, the Marvell driver will be reinstalled.

    Was this answer helpful?

    0 comments