Can't connect to WiFi Surface Pro 2.

Anonymous
2014-06-25T12:46:44+00:00

Iexperienced this problem this morning on my Surface Pro 2.  After being connected at a coffee shop, shutting down and rebooting at work I tried to connect to the wireless connection at work and am also getting the "no connection available".  I get the same network icon and red X.

When I troubleshoot I get "The Marvell AVASTAR Wireless Composite Device adapter is experiencing driver- or hardware-related problems" 

Any help greatly appreciated.

Surface | Surface Pro | Network

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Anonymous
2014-08-06T16:55:36+00:00

Hi SimonNissenbaum,

Thank you for contacting the Microsoft Community! I'm sorry to hear you are having connectivity issues with your Surface Pro 2. We appreciate you providing the steps that you have taken so far. We will be glad to help you find a viable solution.

First, we kindly ask you to double check that all and latest Windows updates are installed. Below you can find instructions on how to check for updates:

Also, please make sure you have followed the instructions presented by Zack_T  above, and the troubleshooting steps presented in the support article below:

Additionally, please try uninstalling and reinstalling the wireless driver:

  1. Go to the Desktop
  2. Swipe from the right
  3. Touch Settings
  4. Touch Control Panel
  5. Touch Device Manager
  6. Open the Network Adapters
  7. Right click on the Marvell Avastar 350N Wireless Network Controller
  8. Touch Uninstall
  9. *****Do not check the box*****
  10. Click on OK
  11. Restart your Surface.
  12. Once your Surface restarts, the Marvell driver will be reinstalled.

If none of the steps above work, and the issue persists, you might want to consider a Refresh:

We hope these solutions prove useful!

Keep us posted, we are always here to help!

Cheers,

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Anonymous
2015-01-14T04:09:39+00:00

Hi SimonNissenbaum,

Thank you for contacting the Microsoft Community! I'm sorry to hear you are having connectivity issues with your Surface Pro 2. We appreciate you providing the steps that you have taken so far. We will be glad to help you find a viable solution.

First, we kindly ask you to double check that all and latest Windows updates are installed. Below you can find instructions on how to check for updates:

Also, please make sure you have followed the instructions presented by Zack_T  above, and the troubleshooting steps presented in the support article below:

Additionally, please try uninstalling and reinstalling the wireless driver:

  1. Go to the Desktop
  2. Swipe from the right
  3. Touch Settings
  4. Touch Control Panel
  5. Touch Device Manager
  6. Open the Network Adapters
  7. Right click on the Marvell Avastar 350N Wireless Network Controller
  8. Touch Uninstall
  9. *****Do not check the box*****
  10. Click on OK
  11. Restart your Surface.
  12. Once your Surface restarts, the Marvell driver will be reinstalled.

If none of the steps above work, and the issue persists, you might want to consider a Refresh:

We hope these solutions prove useful!

Keep us posted, we are always here to help!

Cheers,

Uninstalling the driver worked!!! It reinstalled it after restart.

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Anonymous
2014-06-24T21:33:36+00:00

I re booted and it started working again, so I did a Windows update and so far so good.

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  1. Anonymous
    2015-06-30T18:34:02+00:00

    I had the same issue.

    • I was using a Surface Pro 2.
    • After the March 2015 set of Windows Update patches, the driver continued to be present for the Marvell device, but it could not detect any wireless access points.
    • I had previously been able to detect access points before.
    • This was not just for one location but for all locations, and was no locations whatsoever.
    • The March 2015 Windows Updates, after being applied, noted that I needed to Re-Activate Windows and Re-Activate Office.
    • I rolled back to the previous System Restore point, but that did not fix the wireless issues, only the activation.
    • I called Microsoft technical support, who, after walking me through re-applying the drivers, enabling/disabling, asked me to do a System Refresh (which is where you delete all the programs, but keep your data). This did not fix it.
    • I then had the device replaced (still under warranty).
    • Before I sent the old device back to Microsoft, I opted to do a System Restore, which is where you completely wipe the device clean of programs AND data).
    • After performing a System Restore, the wireless adapter started working again.
    • As I only had a limited time to get the old device back to Microsoft, I just sent it back and kept the new one.

    You may want to backup all your content, data, and programs on OneDrive, and then doing a System Restore.

    Good luck.

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  2. Anonymous
    2015-06-30T18:07:32+00:00

    Hi Ritasmart,

    Thank you for the reply. Could you give us more details? Are you using a Surface Pro 2 or other Surface devices? Are you not able to connect to wifi everywhere or only in some location? Do you see a limited connection or no connection at all? Have you ever been able to connect to wifi on this device?

    Please reply back and let us know.

    Kind regards,

    Clare

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