Can't connect to WiFi Surface Pro 2.

Anonymous
2014-06-25T12:46:44+00:00

Iexperienced this problem this morning on my Surface Pro 2.  After being connected at a coffee shop, shutting down and rebooting at work I tried to connect to the wireless connection at work and am also getting the "no connection available".  I get the same network icon and red X.

When I troubleshoot I get "The Marvell AVASTAR Wireless Composite Device adapter is experiencing driver- or hardware-related problems" 

Any help greatly appreciated.

Surface | Surface Pro | Network

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Anonymous
2014-08-06T16:55:36+00:00

Hi SimonNissenbaum,

Thank you for contacting the Microsoft Community! I'm sorry to hear you are having connectivity issues with your Surface Pro 2. We appreciate you providing the steps that you have taken so far. We will be glad to help you find a viable solution.

First, we kindly ask you to double check that all and latest Windows updates are installed. Below you can find instructions on how to check for updates:

Also, please make sure you have followed the instructions presented by Zack_T  above, and the troubleshooting steps presented in the support article below:

Additionally, please try uninstalling and reinstalling the wireless driver:

  1. Go to the Desktop
  2. Swipe from the right
  3. Touch Settings
  4. Touch Control Panel
  5. Touch Device Manager
  6. Open the Network Adapters
  7. Right click on the Marvell Avastar 350N Wireless Network Controller
  8. Touch Uninstall
  9. *****Do not check the box*****
  10. Click on OK
  11. Restart your Surface.
  12. Once your Surface restarts, the Marvell driver will be reinstalled.

If none of the steps above work, and the issue persists, you might want to consider a Refresh:

We hope these solutions prove useful!

Keep us posted, we are always here to help!

Cheers,

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Anonymous
2015-01-14T04:09:39+00:00

Hi SimonNissenbaum,

Thank you for contacting the Microsoft Community! I'm sorry to hear you are having connectivity issues with your Surface Pro 2. We appreciate you providing the steps that you have taken so far. We will be glad to help you find a viable solution.

First, we kindly ask you to double check that all and latest Windows updates are installed. Below you can find instructions on how to check for updates:

Also, please make sure you have followed the instructions presented by Zack_T  above, and the troubleshooting steps presented in the support article below:

Additionally, please try uninstalling and reinstalling the wireless driver:

  1. Go to the Desktop
  2. Swipe from the right
  3. Touch Settings
  4. Touch Control Panel
  5. Touch Device Manager
  6. Open the Network Adapters
  7. Right click on the Marvell Avastar 350N Wireless Network Controller
  8. Touch Uninstall
  9. *****Do not check the box*****
  10. Click on OK
  11. Restart your Surface.
  12. Once your Surface restarts, the Marvell driver will be reinstalled.

If none of the steps above work, and the issue persists, you might want to consider a Refresh:

We hope these solutions prove useful!

Keep us posted, we are always here to help!

Cheers,

Uninstalling the driver worked!!! It reinstalled it after restart.

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Anonymous
2014-06-24T21:33:36+00:00

I re booted and it started working again, so I did a Windows update and so far so good.

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  1. Anonymous
    2014-11-17T17:18:59+00:00

    I was connected to wifi at home just fine in the morning and then when I went to access it in the afternoon, it isn't working.  I verified others at my home were able to connect when I couldn't.  I am getting the "no connection available" at work as well.  When I troubleshoot I get "The Marvell AVASTAR Wireless Composite Device adapter is experiencing driver- or hardware-related problems."

    I have had my surface for a year and have just started experiencing this problem.  Please help!

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  2. Anonymous
    2014-10-19T12:01:47+00:00

    Iexperienced this problem this morning on my Surface Pro 2.  After being connected at a coffee shop, shutting down and rebooting at work I tried to connect to the wireless connection at work and am also getting the "no connection available".  I get the same network icon and red X.

    When I troubleshoot I get "The Marvell AVASTAR Wireless Composite Device adapter is experiencing driver- or hardware-related problems" 

    Any help greatly appreciated.

    Fixing the absence Marvell hardware Avastar N350 restarting of Surface, Pro and Pro2. 

    Pardon the invasion of the field, but felt a duty alerting anyone, like me, with obvious problems in WIFI card no longer detected in the process of restarting, I think I've found a temporary solution to the problem, waiting for solution from Microsoft: computer Management -> services and Applications, disable all services in the description of which is the reference to 'Hyper-V. In the reboot Marvell will not disappear anymore, as well as the Bluetooth! I hope this helps, it works for me ... greetings to all.

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