Can't connect to WiFi Surface Pro 2.

Anonymous
2014-06-25T12:46:44+00:00

Iexperienced this problem this morning on my Surface Pro 2.  After being connected at a coffee shop, shutting down and rebooting at work I tried to connect to the wireless connection at work and am also getting the "no connection available".  I get the same network icon and red X.

When I troubleshoot I get "The Marvell AVASTAR Wireless Composite Device adapter is experiencing driver- or hardware-related problems" 

Any help greatly appreciated.

Surface | Surface Pro | Network

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Anonymous
2014-08-06T16:55:36+00:00

Hi SimonNissenbaum,

Thank you for contacting the Microsoft Community! I'm sorry to hear you are having connectivity issues with your Surface Pro 2. We appreciate you providing the steps that you have taken so far. We will be glad to help you find a viable solution.

First, we kindly ask you to double check that all and latest Windows updates are installed. Below you can find instructions on how to check for updates:

Also, please make sure you have followed the instructions presented by Zack_T  above, and the troubleshooting steps presented in the support article below:

Additionally, please try uninstalling and reinstalling the wireless driver:

  1. Go to the Desktop
  2. Swipe from the right
  3. Touch Settings
  4. Touch Control Panel
  5. Touch Device Manager
  6. Open the Network Adapters
  7. Right click on the Marvell Avastar 350N Wireless Network Controller
  8. Touch Uninstall
  9. *****Do not check the box*****
  10. Click on OK
  11. Restart your Surface.
  12. Once your Surface restarts, the Marvell driver will be reinstalled.

If none of the steps above work, and the issue persists, you might want to consider a Refresh:

We hope these solutions prove useful!

Keep us posted, we are always here to help!

Cheers,

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Anonymous
2015-01-14T04:09:39+00:00

Hi SimonNissenbaum,

Thank you for contacting the Microsoft Community! I'm sorry to hear you are having connectivity issues with your Surface Pro 2. We appreciate you providing the steps that you have taken so far. We will be glad to help you find a viable solution.

First, we kindly ask you to double check that all and latest Windows updates are installed. Below you can find instructions on how to check for updates:

Also, please make sure you have followed the instructions presented by Zack_T  above, and the troubleshooting steps presented in the support article below:

Additionally, please try uninstalling and reinstalling the wireless driver:

  1. Go to the Desktop
  2. Swipe from the right
  3. Touch Settings
  4. Touch Control Panel
  5. Touch Device Manager
  6. Open the Network Adapters
  7. Right click on the Marvell Avastar 350N Wireless Network Controller
  8. Touch Uninstall
  9. *****Do not check the box*****
  10. Click on OK
  11. Restart your Surface.
  12. Once your Surface restarts, the Marvell driver will be reinstalled.

If none of the steps above work, and the issue persists, you might want to consider a Refresh:

We hope these solutions prove useful!

Keep us posted, we are always here to help!

Cheers,

Uninstalling the driver worked!!! It reinstalled it after restart.

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Anonymous
2014-06-24T21:33:36+00:00

I re booted and it started working again, so I did a Windows update and so far so good.

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  1. Anonymous
    2014-06-27T09:27:35+00:00

    Hi

    I have a Surface Pro (first series) and I have had this problem today.I have turned it off and on again. I have rebooted the network hardware (other users can still access the internet) Updates were installed yesterday.

    I am not sure how to restart the WiFi on my surface. I also have the network symbol with the red x.

    As I cannot connect to the internet I can't do further updates.

    Is the only solution left to reinstall the wireless driver?

    Thanks

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  2. Anonymous
    2014-06-26T03:24:37+00:00

    Hello TMM-SPro2,

    Thanks for reaching out to us with this question. I'm sorry that you have experienced this issue, but I'm glad that you seem to have resolved it with a restart.

    In case this issue pops up again as a regular occurence, I offer the following for your reference. You should try:

    1. Restarting the Wi-Fi on your Surface.
    2. Restarting network hardware and your Surface.
    3. Running troubleshooters
    4. Installing updates
    5. Manually reinstalling your wireless driver.

    All these possible solutions are described here.

    Thank you again for reaching out to us with this. We're here to help if you have any other questions.

    Best Wishes,

    Zack_T

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