Can't connect to WiFi Surface Pro 2.

Anonymous
2014-06-25T12:46:44+00:00

Iexperienced this problem this morning on my Surface Pro 2.  After being connected at a coffee shop, shutting down and rebooting at work I tried to connect to the wireless connection at work and am also getting the "no connection available".  I get the same network icon and red X.

When I troubleshoot I get "The Marvell AVASTAR Wireless Composite Device adapter is experiencing driver- or hardware-related problems" 

Any help greatly appreciated.

Surface | Surface Pro | Network

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Anonymous
2014-08-06T16:55:36+00:00

Hi SimonNissenbaum,

Thank you for contacting the Microsoft Community! I'm sorry to hear you are having connectivity issues with your Surface Pro 2. We appreciate you providing the steps that you have taken so far. We will be glad to help you find a viable solution.

First, we kindly ask you to double check that all and latest Windows updates are installed. Below you can find instructions on how to check for updates:

Also, please make sure you have followed the instructions presented by Zack_T  above, and the troubleshooting steps presented in the support article below:

Additionally, please try uninstalling and reinstalling the wireless driver:

  1. Go to the Desktop
  2. Swipe from the right
  3. Touch Settings
  4. Touch Control Panel
  5. Touch Device Manager
  6. Open the Network Adapters
  7. Right click on the Marvell Avastar 350N Wireless Network Controller
  8. Touch Uninstall
  9. *****Do not check the box*****
  10. Click on OK
  11. Restart your Surface.
  12. Once your Surface restarts, the Marvell driver will be reinstalled.

If none of the steps above work, and the issue persists, you might want to consider a Refresh:

We hope these solutions prove useful!

Keep us posted, we are always here to help!

Cheers,

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Anonymous
2015-01-14T04:09:39+00:00

Hi SimonNissenbaum,

Thank you for contacting the Microsoft Community! I'm sorry to hear you are having connectivity issues with your Surface Pro 2. We appreciate you providing the steps that you have taken so far. We will be glad to help you find a viable solution.

First, we kindly ask you to double check that all and latest Windows updates are installed. Below you can find instructions on how to check for updates:

Also, please make sure you have followed the instructions presented by Zack_T  above, and the troubleshooting steps presented in the support article below:

Additionally, please try uninstalling and reinstalling the wireless driver:

  1. Go to the Desktop
  2. Swipe from the right
  3. Touch Settings
  4. Touch Control Panel
  5. Touch Device Manager
  6. Open the Network Adapters
  7. Right click on the Marvell Avastar 350N Wireless Network Controller
  8. Touch Uninstall
  9. *****Do not check the box*****
  10. Click on OK
  11. Restart your Surface.
  12. Once your Surface restarts, the Marvell driver will be reinstalled.

If none of the steps above work, and the issue persists, you might want to consider a Refresh:

We hope these solutions prove useful!

Keep us posted, we are always here to help!

Cheers,

Uninstalling the driver worked!!! It reinstalled it after restart.

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Anonymous
2014-06-24T21:33:36+00:00

I re booted and it started working again, so I did a Windows update and so far so good.

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  1. Anonymous
    2014-08-14T08:33:58+00:00

    Same problem here. What happened today:

    I was normally working with my SP 2 (all updates installed) when I realized the network connection was no longer there. I found that the Marvel Avastar was no longer listed under device manager. After I had shut down the SP 2 it did not want to boot up afterwards. So I pressed both the Volume Up and Power button to force a boot. Some kind of menu appeared where I chose exit. Then it started normally and WiFi was running again. I also found that the SP 2 was trying to install the hardware update from July again afterwards. When I checked the list of installed updates I found that the exact update had already been installed several times succesfully. It's great fun to see MS asking users to exchange and refresh their devices when this issue has been around for so long already and should actually resolved by them and not by us.

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  2. Anonymous
    2014-04-09T17:05:29+00:00

    I am using a Surface Pro 2 and recently bought the docking station. Everything seemed fine for the first few days. Now, every morning when I start using my Surface Pro 2 the network card has disappeared. When I click the Networks link nothing is listed. I have to hard reboot (hold down the button for 5+ seconds) in order to get back to working order. I thought it was the docking station, so last night I tried the same thing while un-docked. I got the same result: in the morning there was no network card. I've seen a couple other posts about this and they always say upgrade to 8.1. Problem is, I'm already on 8.1. Anyone have any ideas? This is very frustrating.

    :: Tom

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