SurfaceOemPanel cannot be found Error in Event Log

Anonymous
2020-01-21T23:09:30+00:00

Hi, 

I have a Surface Pro X, and I was checking the event log, and I can see many errors from SurfaceOemPanel, but they all state that "The description for Event ID 512 from source SurfaceOemPanel cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer."

Same for Event ID 514.

Not sure what this error is, and what is the issue, but I have been facing problems with Skye For Business, and I think these events are related.

Thanks

Surface | Surface Pro | Install and update

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  1. Anonymous
    2020-08-29T06:33:21+00:00

    I have the same issue and have never connected this to an external monitor.  Also it tends to happen when I close the type cover and it goes into sleep mode, when then shuts down unexpectedly.  All my Win10 updates do not address this and seems to be some kind of video driver issue that Microsoft could care less about pushing to us. 

    Seems with the Pandemic all MS is focused on is their Cloud Teams app and DC's push for them to acquire Tic Tok.  Very sad when this is a product where they control the entire vertical integration (like Apple) and still can't make it work.  This is my second unit I have had to replace for this same error code and screen flickering.  I hoped this would be a turning point for me to consider Microsoft as a viable PC but it's showing me that on a product where they control everything (hardware, software, memory) put into the device still has too many bugs. 

    Looks like I will need to find another PC supplier (looking for suggestions) to replace this machine.  Since I  always use the type cover this was really not a good purchase (kickstand not helpful on a lap) and with all the video and shutdown complaints I have seen I am really upset.  Because for the same $1300 I could have gotten an Ultra-book PC with better specs.

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  2. Anonymous
    2020-09-17T21:13:45+00:00

    I have the exact same issue with no external monitor. Surface Laptop 3. Touch screen still works. It is quite a shame. I have had this less than a year with these problems.

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  3. Anonymous
    2020-10-26T09:47:48+00:00

    How? What exactly did you update and how?

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  4. Anonymous
    2021-01-21T16:08:42+00:00

    Same issue for me with a Surface Pro 7 with Intel(R) Core(TM) i5-1035G4 CPU. Had that right out of the box. The installed OS is Windows 10 Pro 64bit v.20H2. An update of the graphics driver did not fix the issue. I need an immediate solution to fix this issue or I have to return the Surface.

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  5. Anonymous
    2021-01-23T22:21:01+00:00

    So, I had the same 514 Event ID error. From this thread a previous poster noted that when the Surface devices isn't plugged into the dock, the error isn't available. When it is connected, the error appears in event viewer. To clear this up, I checked device manager and noticed that Windows was using a generic monitor driver. I went to the manufacturers website, downloaded and updated the driver. The event ID is no longer in my event log. HTH.

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