Hey Microsoft ! Wake up ! I think we all have the same problem !
Brightness control is missing
Power button is out of control
Please repair it really quick !
Surface pro 3 Brightness control missing
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
Again the same old issue. After the last windows update (version 1903 build 18362. 239) i cant adjust the screen brightness ( is set in 100% and it is draining the battery).
This is the second time an Windows actualization creates this issue.
Does anyone have a clue how to fix it this time?
Thank you
Paulo Souza
Surface | Surface Pro | Display and screen
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
68 answers
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Anonymous
2020-02-11T15:42:53+00:00 -
Anonymous
2019-08-13T04:58:03+00:00 I also made a reset. I'll wait to see if the problem comes up again. If necessary, I will post here when changes occur.
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Anonymous
2019-08-12T15:26:49+00:00 I solved the issue by resetting surface through the Recovery section choosing to keep personal files. Without creating any usb recovery key.
The procedure took 25 mins, with several reboots, I didn't have to do anything.
After the login, everything back to normal. My diagnosis is that the windows update process to 1903, while updating drivers/firmware/etc. created the issue.
Hope it helps you.
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Anonymous
2019-08-12T17:49:16+00:00 2 days. everything perfect for now. but there haven't been updates. the problem came up right after I upgraded to 1903.
Let's see if it comes up again.
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Anonymous
2019-08-12T14:56:07+00:00 Nothing changes.