Okay, so the first version starting with 27 does have the issue as well, so I think it only works with version 26.x
Repeated Daily Crashes of Desktop Window Manager in Reliability Monitor When Using Pen
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
Is anyone also having problems? I am all updated to 2009, all drivers updated. SFC reports no issues. Occasionally, when there's a crash my screen goes black for a few seconds.
Source
Desktop Window Manager
Summary
Stopped working
Date
11/12/2020 1:07 PM
Status
Report sent
Description
Faulting Application Path: C:\Windows\System32\dwm.exe
Problem signature
Problem Event Name: BEX64
Application Name: dwm.exe
Application Version: 10.0.19041.508
Application Timestamp: cd97c98b
Fault Module Name: HeatCore.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: c6130bfa
Exception Offset: 0000000000035afd
Exception Code: c0000409
Exception Data: 0000000000000002
OS Version: 10.0.19042.2.0.0.768.101
Locale ID: 1033
Additional Information 1: b111
Additional Information 2: b111fda7573a1e10441015376b653053
Additional Information 3: 02f1
Additional Information 4: 02f1489b0e3ef25dd4a9c89674c90c7c
Extra information about the problem
Bucket ID: 0329fc9be08ddbf2c3f9318478ced3bf (1439236000953848767)
Surface | Surface Pro | Install and update
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
92 answers
Sort by: Oldest
-
Anonymous
2021-03-07T11:00:08+00:00 -
Anonymous
2021-03-07T23:33:51+00:00 Okay, so even on the 26. Version driver I had a black screen crash this morning.
Seen some reports that this "might be due to onenote" so uninstalled the Office version of OneNote 2016.
Will see how that goes and maybe upgrade the drivers to latest again.
-
Anonymous
2021-03-07T23:41:36+00:00 Okay, so even on the 26. Version driver I had a black screen crash this morning.
Seen some reports that this "might be due to onenote" so uninstalled the Office version of OneNote 2016.
Will see how that goes and maybe upgrade the drivers to latest again.
I've seen this issue persist even upon upgrading to OneNote "2019," so I don't think it's that either. I would guess it's the combination of the Intel driver and 20H2, since I want to say I didn't have this issue before the October update.
-
Anonymous
2021-03-08T02:43:04+00:00 I can confirm that I used OneNote extensively during 2019-2020 and never experienced this issue up until late 2020.
-
Anonymous
2021-03-09T22:06:17+00:00 Okay, so even on the 26. Version driver I had a black screen crash this morning.
Seen some reports that this "might be due to onenote" so uninstalled the Office version of OneNote 2016.
Will see how that goes and maybe upgrade the drivers to latest again.
Yup, same here, I just had a black screen on version 26. Maybe it is some other driver that is causing the problem? Probably the digitizer one, let's just hope that it gets better in a future update. I've seen a post from someone with that problem on Windows 10 21H1 Release Preview :(