Repeated Daily Crashes of Desktop Window Manager in Reliability Monitor When Using Pen

Anonymous
2020-11-13T05:11:27+00:00

Is anyone also having problems? I am all updated to 2009, all drivers updated. SFC reports no issues. Occasionally, when there's a crash my screen goes black for a few seconds.

Source

Desktop Window Manager

Summary

Stopped working

Date

‎11/‎12/‎2020 1:07 PM

Status

Report sent

Description

Faulting Application Path: C:\Windows\System32\dwm.exe

Problem signature

Problem Event Name: BEX64

Application Name: dwm.exe

Application Version: 10.0.19041.508

Application Timestamp: cd97c98b

Fault Module Name: HeatCore.dll

Fault Module Version: 0.0.0.0

Fault Module Timestamp: c6130bfa

Exception Offset: 0000000000035afd

Exception Code: c0000409

Exception Data: 0000000000000002

OS Version: 10.0.19042.2.0.0.768.101

Locale ID: 1033

Additional Information 1: b111

Additional Information 2: b111fda7573a1e10441015376b653053

Additional Information 3: 02f1

Additional Information 4: 02f1489b0e3ef25dd4a9c89674c90c7c

Extra information about the problem

Bucket ID: 0329fc9be08ddbf2c3f9318478ced3bf (1439236000953848767)

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-02-17T20:33:49+00:00

    Unfortunately, I have got the same problem, the frequency can be anything from every three day to twice in less than one hour. I've got a second monitor, but it happens both with and without it attached, I haven't installed Zoom or anything out of the ordinary. Please post an update if you find a solution.

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  2. Anonymous
    2021-02-18T02:05:18+00:00

    Unfortunately, I have got the same problem, the frequency can be anything from every three day to twice in less than one hour. I've got a second monitor, but it happens both with and without it attached, I haven't installed Zoom or anything out of the ordinary. Please post an update if you find a solution.

    Will do.

    Also, do you mind sharing your error if it is logged on Reliability Monitor?

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  3. Anonymous
    2021-02-18T08:56:48+00:00

    Sure, but it's in German:

    Quelle

    Desktop Window Manager

    Zusammenfassung

    Nicht mehr funktionsfähig

    Datum

    ‎17.‎02.‎2021 21:14

    Status

    Der Bericht wurde gesendet.

    Beschreibung

    Pfad der fehlerhaften Anwendung: C:\Windows\System32\dwm.exe

    Problemsignatur

    Problemereignisame: BEX64

    Anwendungsname: dwm.exe

    Anwendungsversion: 10.0.19041.746

    Anwendungszeitstempel: 6be51595

    Fehlermodulname: HeatCore.dll

    Fehlermodulversion: 0.0.0.0

    Fehlermodulzeitstempel: 54ab4a1a

    Ausnahmeoffset: 0000000000035b5d

    Ausnahmecode: c0000409

    Ausnahmedaten: 0000000000000002

    Betriebsystemversion: 10.0.19042.2.0.0.768.101

    Gebietsschema-ID: 1031

    Zusatzinformation 1: b111

    Zusatzinformation 2: b111fda7573a1e10441015376b653053

    Zusatzinformation 3: f2cb

    Zusatzinformation 4: f2cb04e9d7bee3b9ba950fa6b38410fa

    Weitere Informationen über das Problem

    Bucket-ID: 3af1b524c9df8794d117428742533340 (1231526171809887040)

    It appears to be the same as yours. I'm on Windows 10 20H2, which version have you got?

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  4. Anonymous
    2021-02-20T22:27:49+00:00

    Sure, but it's in German:

    Quelle

    Desktop Window Manager

    Zusammenfassung

    Nicht mehr funktionsfähig

    Datum

    ‎17.‎02.‎2021 21:14

    Status

    Der Bericht wurde gesendet.

    Beschreibung

    Pfad der fehlerhaften Anwendung: C:\Windows\System32\dwm.exe

    Problemsignatur

    Problemereignisame: BEX64

    Anwendungsname: dwm.exe

    Anwendungsversion: 10.0.19041.746

    Anwendungszeitstempel: 6be51595

    Fehlermodulname: HeatCore.dll

    Fehlermodulversion: 0.0.0.0

    Fehlermodulzeitstempel: 54ab4a1a

    Ausnahmeoffset: 0000000000035b5d

    Ausnahmecode: c0000409

    Ausnahmedaten: 0000000000000002

    Betriebsystemversion: 10.0.19042.2.0.0.768.101

    Gebietsschema-ID: 1031

    Zusatzinformation 1: b111

    Zusatzinformation 2: b111fda7573a1e10441015376b653053

    Zusatzinformation 3: f2cb

    Zusatzinformation 4: f2cb04e9d7bee3b9ba950fa6b38410fa

    Weitere Informationen über das Problem

    Bucket-ID: 3af1b524c9df8794d117428742533340 (1231526171809887040)

    It appears to be the same as yours. I'm on Windows 10 20H2, which version have you got?

    I'm also on 20H2. Do you shut down every night? I have a theory that going into hibernate instead might prevent it from happening.

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  5. Anonymous
    2021-02-20T22:42:18+00:00

    No, I just close the type cover, it is only in sleep (maybe hibernate).

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