Repeated Daily Crashes of Desktop Window Manager in Reliability Monitor When Using Pen

Anonymous
2020-11-13T05:11:27+00:00

Is anyone also having problems? I am all updated to 2009, all drivers updated. SFC reports no issues. Occasionally, when there's a crash my screen goes black for a few seconds.

Source

Desktop Window Manager

Summary

Stopped working

Date

‎11/‎12/‎2020 1:07 PM

Status

Report sent

Description

Faulting Application Path: C:\Windows\System32\dwm.exe

Problem signature

Problem Event Name: BEX64

Application Name: dwm.exe

Application Version: 10.0.19041.508

Application Timestamp: cd97c98b

Fault Module Name: HeatCore.dll

Fault Module Version: 0.0.0.0

Fault Module Timestamp: c6130bfa

Exception Offset: 0000000000035afd

Exception Code: c0000409

Exception Data: 0000000000000002

OS Version: 10.0.19042.2.0.0.768.101

Locale ID: 1033

Additional Information 1: b111

Additional Information 2: b111fda7573a1e10441015376b653053

Additional Information 3: 02f1

Additional Information 4: 02f1489b0e3ef25dd4a9c89674c90c7c

Extra information about the problem

Bucket ID: 0329fc9be08ddbf2c3f9318478ced3bf (1439236000953848767)

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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92 answers

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  1. Anonymous
    2020-11-29T21:20:58+00:00

    I haven't used my Surface dock in many months, so for me that's not related.

    Depending upon the day, my Surface may be in sleep mode the entire day. Or on some days, in and out of sleep mode throughout the day. Sometimes for brief periods to look up stuff at work and sometimes for more extended sessions when writing memos, doing scheduling, etc. 

    I do run the Microsoft PowerToys on my computers. Do you? I've been running them for a while and didn't have this issue in the past while running them. So I can't see them explicitly causing the problem...But I just updated from 0.20 to 0.25 after posting my original message just to see if it makes a difference this week.

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  2. Anonymous
    2020-11-29T21:27:51+00:00

    I haven't used my Surface dock in many months, so for me that's not related.

    Depending upon the day, my Surface may be in sleep mode the entire day. Or on some days, in and out of sleep mode throughout the day. Sometimes for brief periods to look up stuff at work and sometimes for more extended sessions when writing memos, doing scheduling, etc. 

    I do run the Microsoft PowerToys on my computers. Do you? I've been running them for a while and didn't have this issue in the past while running them. So I can't see them explicitly causing the problem...But I just updated from 0.20 to 0.25 after posting my original message just to see if it makes a difference this week. 

    I just tried my pen while my Surface was connected to my second screen and it crashed, so I'm starting to think it's the being in sleep and coming back from that increases the propensity of the crashes. No, I don't have Powertoys installed.

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  3. Anonymous
    2020-11-29T22:32:04+00:00

    I'll be keeping an eye on it throughout this week. I feel like it has to be a recent Windows or driver update. I would frequently have my Surface go between on and sleep mode while at work or during my classes and use the pen without these kind of issues in the past.

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  4. Anonymous
    2020-11-30T21:20:39+00:00

    I think you're right. I could definitely it see being the result of a new update. I don't have access to old Reliability Monitor since I have updated to 20H2 and clean installed, and I don't remember having such a frequent issue earlier in the year.

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  5. Anonymous
    2020-12-02T02:45:06+00:00

    I saw in another thread another user might have had luck renaming/deleting HeatCore.DLL, which is in both our error dumps. If you are having issues still, might be worth a shot? 

    Apparently I jinxed myself since upon using my pen as I was writing this thread I was able to get DWM to crash. I think at this point since I've gotten blurry text in Zoom and now DWM crash while using pen today, I'm going to ask MS to send me a replacement device.

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