Repeated Daily Crashes of Desktop Window Manager in Reliability Monitor When Using Pen

Anonymous
2020-11-13T05:11:27+00:00

Is anyone also having problems? I am all updated to 2009, all drivers updated. SFC reports no issues. Occasionally, when there's a crash my screen goes black for a few seconds.

Source

Desktop Window Manager

Summary

Stopped working

Date

‎11/‎12/‎2020 1:07 PM

Status

Report sent

Description

Faulting Application Path: C:\Windows\System32\dwm.exe

Problem signature

Problem Event Name: BEX64

Application Name: dwm.exe

Application Version: 10.0.19041.508

Application Timestamp: cd97c98b

Fault Module Name: HeatCore.dll

Fault Module Version: 0.0.0.0

Fault Module Timestamp: c6130bfa

Exception Offset: 0000000000035afd

Exception Code: c0000409

Exception Data: 0000000000000002

OS Version: 10.0.19042.2.0.0.768.101

Locale ID: 1033

Additional Information 1: b111

Additional Information 2: b111fda7573a1e10441015376b653053

Additional Information 3: 02f1

Additional Information 4: 02f1489b0e3ef25dd4a9c89674c90c7c

Extra information about the problem

Bucket ID: 0329fc9be08ddbf2c3f9318478ced3bf (1439236000953848767)

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-03-16T23:07:07+00:00

    Funny, I was doing something and got a blue screen shortly after posting that and my Surface did the first two updates during the restart. Used the pen and had the issue again. 

    Error: 

    Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595

    Faulting module name: HeatCore.dll, version: 0.0.0.0, time stamp: 0x54ab4a1a

    Exception code: 0xc0000409

    Fault offset: 0x0000000000035b5d

    Faulting process id: 0x3f4c

    Faulting application start time: 0x01d71aa575b73c6e

    Faulting application path: C:\WINDOWS\system32\dwm.exe

    Faulting module path: C:\WINDOWS\system32\HeatCore.dll

    Report Id: 32c0853a-eb8c-418f-bf07-bf1189c89608

    Faulting package full name: 

    Faulting package-relative application ID:

    Warning:

    The Desktop Window Manager process has exited. (Process exit code: 0xc0000409, Restart count: 2, Primary display device ID: Intel(R) Iris(R) Plus Graphics)

    I know these updates occurred a few days back as well:

    Surface - Extension - 2.9.139.0

    Intel Corporation - Extension - 27.20.100.8681

    Will report back later today after doing the optional KB5001567 I mentioned above. 

    Edit: Problem still persists after the optional KB5001567 I mentioned.

    Hello, Thanks for mentioning the updates! Yes, there were a few updates a few days ago concerning Surface and Intel Corp extension. I am also downloading the optional update.

    I had the screen freeze on me 4 times yesterday and once this morning.

    Would Microsoft be aware of this issue?

    Cheers

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  2. Anonymous
    2021-03-23T03:38:12+00:00

    I'm not sure if this is 100% effective, but it appears having my surface connected to power when I touch my screen for the first time with my pen prevents the DWM/heatcore.dll crash. Hoping it works for others! I'll update in a week.

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  3. Anonymous
    2021-03-23T04:53:52+00:00

    In the morning, I don't  connect my power to the laptop, and even after touching the screen  for the first time with my pen without power connected, I still get the black screen and desktop manager stopped working on my reliability monitor.Let me know what happens !

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  4. Anonymous
    2021-03-23T10:59:49+00:00

    Yes, when I read RJ81's reply, I just tried it (my Surface is connected to power), and it did crash, so that was probably just by chance and doesn't really fix it.

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  5. Anonymous
    2021-03-23T11:07:36+00:00

    I've even tried to find one of the previous Surface recovery images but when I put my serial number into  https://support.microsoft.com/en-us/surface-recovery-image it shows a 20H1 and a 1903 recovery image but both links are identical and appear to be the 20H1 image. Apparently going back is not an option unless I can find a generic Windows image and apply the Surface Driver pack.

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