Repeated Daily Crashes of Desktop Window Manager in Reliability Monitor When Using Pen

Anonymous
2020-11-13T05:11:27+00:00

Is anyone also having problems? I am all updated to 2009, all drivers updated. SFC reports no issues. Occasionally, when there's a crash my screen goes black for a few seconds.

Source

Desktop Window Manager

Summary

Stopped working

Date

‎11/‎12/‎2020 1:07 PM

Status

Report sent

Description

Faulting Application Path: C:\Windows\System32\dwm.exe

Problem signature

Problem Event Name: BEX64

Application Name: dwm.exe

Application Version: 10.0.19041.508

Application Timestamp: cd97c98b

Fault Module Name: HeatCore.dll

Fault Module Version: 0.0.0.0

Fault Module Timestamp: c6130bfa

Exception Offset: 0000000000035afd

Exception Code: c0000409

Exception Data: 0000000000000002

OS Version: 10.0.19042.2.0.0.768.101

Locale ID: 1033

Additional Information 1: b111

Additional Information 2: b111fda7573a1e10441015376b653053

Additional Information 3: 02f1

Additional Information 4: 02f1489b0e3ef25dd4a9c89674c90c7c

Extra information about the problem

Bucket ID: 0329fc9be08ddbf2c3f9318478ced3bf (1439236000953848767)

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-03-26T21:57:28+00:00

    I have tried it today, it took hours to set everything up again, but it didn't help at all. Just to check, are there any weird things you have done with your Surfaces? Here's a list of suggestions, please say if you have done anything of the following:

    • Changed Chrome Flags (if yes, which ones)
    • Installed rather unusual Software (e.g. EdgeDeflector, Bitwarden)
    • Added Work or School Account
    • Changed any weird settings

    That way, we can see if there is something we all have in common that could be the reason for this issue.

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  2. Anonymous
    2021-03-23T12:29:31+00:00

    Have you tried installing the 20H1 image? Maybe another reinstall fixes it.

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  3. Anonymous
    2021-03-23T11:07:36+00:00

    I've even tried to find one of the previous Surface recovery images but when I put my serial number into  https://support.microsoft.com/en-us/surface-recovery-image it shows a 20H1 and a 1903 recovery image but both links are identical and appear to be the 20H1 image. Apparently going back is not an option unless I can find a generic Windows image and apply the Surface Driver pack.

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  4. Anonymous
    2021-03-23T10:59:49+00:00

    Yes, when I read RJ81's reply, I just tried it (my Surface is connected to power), and it did crash, so that was probably just by chance and doesn't really fix it.

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  5. Anonymous
    2021-03-23T04:53:52+00:00

    In the morning, I don't  connect my power to the laptop, and even after touching the screen  for the first time with my pen without power connected, I still get the black screen and desktop manager stopped working on my reliability monitor.Let me know what happens !

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