Repeated Daily Crashes of Desktop Window Manager in Reliability Monitor When Using Pen

I have tried all the steps recommended: Running Surface Diagnostics, Windows Updates, Re-installing Surface Drivers and Firmware, running SFC and running Memory Diagnostics. None give me issues and I am up to date. 

Is there anyway I can be connected with a Surface or Windows engineer to provide more logs/telemetry instead?

Hello RJ81,

Thanks for posting your concern here on Microsoft Community.

Normally, if the device crashes, it could be a software and driver issue. Please give these troubleshooting steps a try to isolate the issue on your device.

1. **Run Surface Diagnostic Toolkit and check for Windows Update.**Restart the Surface after installing updates. Updates have fixes to common problems, or issues. 

2. Update drivers and firmware

Check what is the current OS Build of your Windows version by typing winveron the search barnear the Windows logo.

Go to **Download driver and firmware for Surface,**choose (your Surface model) then click Download.

Choose the .msi file that matches your current OS Build and click Next.

After downloading, run and install the .msi then Restart. 

3. Run System File Checker in Windows 10.

4. Perform a Memory diagnostic. From Search, type Memory Diagnostic and run the Windows Memory Diagnostic program. Check Windows stops responding on Surface for more info.

In any event, if the issue persists after performing the above mentioned, I would highly recommend that you reset the Surface using a USB Recovery Image. You must have at least 16GB/32GB of USB Flash drive and it must be formatted to FAT32 prior to downloading the Recovery Image. 

Note: This removes all the files and apps on your device. You will need to back up your data and reinstall the desktop apps or run updates after the completion.

To download the Recovery Image:

1. Visit the page at http://www.surface.com/support/warranty-service-and-recovery/downloadablerecoveryimage
2. Sign in with your Microsoft Account (this is the email address we asked you for at the start of the call)
3. From the list of Surface devices available, select the device that you need a recovery image for

Please note that while you will only be presented with devices that are currently registered on your account, you will also be presented with the option to get an image for a different type of device. If you try to use this option, you will be prompted to enter the serial number for that device 4. Download the recovery image using the button on the page 5. When the download bar pops up at the bottom of your screen, save the file in a location you will be able to find it.

 Format USB Drive:

1. Insert your USB drive into the USB port of your PC.
2. From the desktop, open File Explorer
3. Tap and hold or right-click on the USB drive and choose Format
4. Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start
5. Tap or click OK to erase the contents of the USB drive
6. Tap or click OK when the format is complete

Create a recovery drive:

1. On your Surface or PC, open recovery image that you downloaded by double-clicking it
2. At the top of the window tap on Extract and then Extract all. Select the USB drive you formatted earlier for the location and click Extract.

Perform USB recovery image:

1. Turn the Surface off by pressing the power button
2. Insert the USB recovery drive into the USB port
3. Press and hold the volume-down (-) rocker
4. Press and release the power button
5. When the Surface logo appears, release the volume-down (-) rocker
6. When prompted, choose your language options and keyboard layout
7. Select Troubleshoot
8. Select System Image Recovery. Recovering this PC. If prompted for BitLocker Key, tap Skip this Drive.
9. If prompted, select Repartition the drives

Hope this helps.

Kind regards,

StevenK