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Is anyone also having problems? I am all updated to 2009, all drivers updated. SFC reports no issues. Occasionally, when there's a crash my screen goes black for a few seconds.
Source
Desktop Window Manager
Summary
Stopped working
Date
11/12/2020 1:07 PM
Status
Report sent
Description
Faulting Application Path: C:\Windows\System32\dwm.exe
Problem signature
Problem Event Name: BEX64
Application Name: dwm.exe
Application Version: 10.0.19041.508
Application Timestamp: cd97c98b
Fault Module Name: HeatCore.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: c6130bfa
Exception Offset: 0000000000035afd
Exception Code: c0000409
Exception Data: 0000000000000002
OS Version: 10.0.19042.2.0.0.768.101
Locale ID: 1033
Additional Information 1: b111
Additional Information 2: b111fda7573a1e10441015376b653053
Additional Information 3: 02f1
Additional Information 4: 02f1489b0e3ef25dd4a9c89674c90c7c
Extra information about the problem
Bucket ID: 0329fc9be08ddbf2c3f9318478ced3bf (1439236000953848767)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Unfortunately, I have got the same problem, the frequency can be anything from every three day to twice in less than one hour. I've got a second monitor, but it happens both with and without it attached, I haven't installed Zoom or anything out of the ordinary. Please post an update if you find a solution.
Will do.
Also, do you mind sharing your error if it is logged on Reliability Monitor?
Unfortunately, I have got the same problem, the frequency can be anything from every three day to twice in less than one hour. I've got a second monitor, but it happens both with and without it attached, I haven't installed Zoom or anything out of the ordinary. Please post an update if you find a solution.
I can confirm that the issue is still present on my Surface Pro 7 as well. I used the pen at work this week and encountered the black screen issue again. Darn!
Yes, I have had it happen to me a few over the past few days.
As my original post from November, very similar error code three months later, it happened this morning.
Source
Desktop Window Manager
Summary
Stopped working
Date
1/25/2021 9:47 AM
Status
Report sent
Description
Faulting Application Path: C:\Windows\System32\dwm.exe
Problem signature
Problem Event Name: BEX64
Application Name: dwm.exe
Application Version: 10.0.19041.746
Application Timestamp: 6be51595
Fault Module Name: HeatCore.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 54ab4a1a
Exception Offset: 0000000000035b5d
Exception Code: c0000409
Exception Data: 0000000000000002
OS Version: 10.0.19042.2.0.0.768.101
Locale ID: 1033
Additional Information 1: b111
Additional Information 2: b111fda7573a1e10441015376b653053
Additional Information 3: f2cb
Additional Information 4: f2cb04e9d7bee3b9ba950fa6b38410fa
Extra information about the problem
Bucket ID: 3af1b524c9df8794d117428742533340 (1231526171809887040)
On my Surface Book 2 in addition to the recurring stop of Surface Service this also happens:
Source
Windows
Summary
Hardware error
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 17d
Parameter 1: 26
Parameter 2: ffffab030a952a20
Parameter 3: ffffab0314d29a20
Parameter 4: ffff878b6e6bfa70
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS version: 10.0.19042.2.0.0.256.48
Locale ID: 1040
Extra information about the problem
Bucket ID: LKD_0x17D_TOAST_IMAGE_twinui.dll
does this happen to you too?
No I don't get a blue screen for this pen-caused issue.
On my Surface Book 2 in addition to the recurring stop of Surface Service this also happens:
Source
Windows
Summary
Hardware error
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 17d
Parameter 1: 26
Parameter 2: ffffab030a952a20
Parameter 3: ffffab0314d29a20
Parameter 4: ffff878b6e6bfa70
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS version: 10.0.19042.2.0.0.256.48
Locale ID: 1040
Extra information about the problem
Bucket ID: LKD_0x17D_TOAST_IMAGE_twinui.dll
does this happen to you too?
