Repeated Daily Crashes of Desktop Window Manager in Reliability Monitor When Using Pen

Anonymous
2020-11-13T05:11:27+00:00

Is anyone also having problems? I am all updated to 2009, all drivers updated. SFC reports no issues. Occasionally, when there's a crash my screen goes black for a few seconds.

Source

Desktop Window Manager

Summary

Stopped working

Date

‎11/‎12/‎2020 1:07 PM

Status

Report sent

Description

Faulting Application Path: C:\Windows\System32\dwm.exe

Problem signature

Problem Event Name: BEX64

Application Name: dwm.exe

Application Version: 10.0.19041.508

Application Timestamp: cd97c98b

Fault Module Name: HeatCore.dll

Fault Module Version: 0.0.0.0

Fault Module Timestamp: c6130bfa

Exception Offset: 0000000000035afd

Exception Code: c0000409

Exception Data: 0000000000000002

OS Version: 10.0.19042.2.0.0.768.101

Locale ID: 1033

Additional Information 1: b111

Additional Information 2: b111fda7573a1e10441015376b653053

Additional Information 3: 02f1

Additional Information 4: 02f1489b0e3ef25dd4a9c89674c90c7c

Extra information about the problem

Bucket ID: 0329fc9be08ddbf2c3f9318478ced3bf (1439236000953848767)

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

92 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-03-23T12:29:31+00:00

    Have you tried installing the 20H1 image? Maybe another reinstall fixes it.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-03-23T10:59:49+00:00

    Yes, when I read RJ81's reply, I just tried it (my Surface is connected to power), and it did crash, so that was probably just by chance and doesn't really fix it.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-03-23T04:53:52+00:00

    In the morning, I don't  connect my power to the laptop, and even after touching the screen  for the first time with my pen without power connected, I still get the black screen and desktop manager stopped working on my reliability monitor.Let me know what happens !

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-03-16T23:07:07+00:00

    Funny, I was doing something and got a blue screen shortly after posting that and my Surface did the first two updates during the restart. Used the pen and had the issue again. 

    Error: 

    Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595

    Faulting module name: HeatCore.dll, version: 0.0.0.0, time stamp: 0x54ab4a1a

    Exception code: 0xc0000409

    Fault offset: 0x0000000000035b5d

    Faulting process id: 0x3f4c

    Faulting application start time: 0x01d71aa575b73c6e

    Faulting application path: C:\WINDOWS\system32\dwm.exe

    Faulting module path: C:\WINDOWS\system32\HeatCore.dll

    Report Id: 32c0853a-eb8c-418f-bf07-bf1189c89608

    Faulting package full name: 

    Faulting package-relative application ID:

    Warning:

    The Desktop Window Manager process has exited. (Process exit code: 0xc0000409, Restart count: 2, Primary display device ID: Intel(R) Iris(R) Plus Graphics)

    I know these updates occurred a few days back as well:

    Surface - Extension - 2.9.139.0

    Intel Corporation - Extension - 27.20.100.8681

    Will report back later today after doing the optional KB5001567 I mentioned above. 

    Edit: Problem still persists after the optional KB5001567 I mentioned.

    Hello, Thanks for mentioning the updates! Yes, there were a few updates a few days ago concerning Surface and Intel Corp extension. I am also downloading the optional update.

    I had the screen freeze on me 4 times yesterday and once this morning.

    Would Microsoft be aware of this issue?

    Cheers

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-03-16T20:40:12+00:00

    That's the Feedback Hub submission I did. The share links still shows as https://aka.ms/AAbc54n

    I got it again a moment ago. I have KB4589212 pending for update today. 2021-01 Update for Windows 10 Version 20H2 for x64-based Systems and KB4601554 2021-02 Cumulative Update Preview for .NET Framework 3.5 and 4.8 for Windows 10, version 20H2 for x64. Along with an optional KB5001567 2021-03 Cumulative Update for Windows 10 Version 20H2 for x64-based Systems. I'll do those updates in a bit and see if it has any effect.

    Was this answer helpful?

    0 comments