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Hello,
I am using a Surface Pro with Type Cover.
When I am selecting multiple items e.g. in Outlook or Windows Explorer I apparently hold down the Ctrl-key and left-click the items with my mouse.
When I select many items it takes certainly a while to select -- if that time span is let's say 10 seconds (may be it's just 5 sec) then my CTRL key locks, meaning, I do not have to hold it down in order to select multiple items. Problem is that you e.g. can't even hit the Windows button on the keyboard and not even the hardware Windows button on the Surface. If your machine falls into Sleep mode you cannot type the password any more. You have to reboot.
It took a while to find out that the Ctrl key was the trouble maker -- then after identifying it as such I tried to unlock it by hitting it 1 more time which works.
So, that is a remedy, however, if you do not notice that the Ctrl key gets locked then your machine also slows down, even the Task Manager (e.g. Performance tab) doesn't update any more. That looks like an overload -- may be because Thousands of 'key down' messages are processed, even if the key is not pushed any more? Just a speculation.
One more thing: the Ctrl key gets only locked when I make the selections with the mouse -- if I select them with the Surface Pen the Ctrl key gets NOT locked.
BTW, I tried two mice: bluetooth and wi-fi -- both deliver the same result, it doesn't matter.
Anyway, I am not aware that something like a 'sticky key' would exist for the Ctrl key? Does it? At least I have not turned on or seen such access feature activated. Also, no, my keyboard is not filled with crumbs. And it is unlikely that it would lock when I use the mouse but not if I use the Pen...
And the Ctrl Lock-down seems wrong -- is it?
Type cover bug? or am I unaware of the 'sticky key' feature?
Frank
The Surface family includes Surface Pro, Surface Laptop, and other Surface products. Surface is designed to help organizations, students, and consumers be more productive.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Greetings all,
New update: 5/21/14
We are still investigating this issue and hope to make progress soon.
Just a quick update (2/10/14).
We are actively investigating this issue and will work on a resolution to ensure our customers have the best possible experience on their Surface devices.
Greetings all,
New update: 5/21/14
We are still investigating this issue and hope to make progress soon.
Just a quick update (2/10/14).
We are actively investigating this issue and will work on a resolution to ensure our customers have the best possible experience on their Surface devices.
How on earth is this marked as an "Answer" when it's clearly not resolved (or at least, the resolution has not been posted here?)
It's misleading because in the BING searches, this UN-answered question is sold as "Resolved!"
Edit: I'm tempted to take the "Answer" and hit the "Report abuse" link because I do feel like we're being abused!!
ENV
I agree entirely. Same issue here; wondered if it was just me but a simple search brought me to this page - top-hit. Clearly this is something that needs investigating, explaining and updating. Certainly responding to this thread as a minimum with a 'final' answer, whatever that may be....
I have long given up and have switched back to dropbox which has always worked very well for me, I hopped onto ondrive because it came with my surface and assumed it is would be better and more robust than what i was using before, but it's pretty terrible, not reliable and useless on the surface which I needed it for. I wish i could uninstall everytime i leave my surface and come back there are 5 plus failed at one drive icons in my taskbar... lame.
Greetings all,
New update: 5/21/14
We are still investigating this issue and hope to make progress soon.
Just a quick update (2/10/14).
We are actively investigating this issue and will work on a resolution to ensure our customers have the best possible experience on their Surface devices.
How on earth is this marked as an "Answer" when it's clearly not resolved (or at least, the resolution has not been posted here?)
It's misleading because in the BING searches, this UN-answered question is sold as "Resolved!"
Edit: I'm tempted to take the "Answer" and hit the "Report abuse" link because I do feel like we're being abused!!
ENV
Greetings all,
New update: 5/21/14
We are still investigating this issue and hope to make progress soon.
Just a quick update (2/10/14).
We are actively investigating this issue and will work on a resolution to ensure our customers have the best possible experience on their Surface devices.
Ok, today is the day -- Honestly, this has become ridiculous, right?
Since the early days of SP1 that type cover issue exists. Most people may have probably gotten used to the work-around technique BUT that's not the solution.
I mean that type cover was as far as I recall around 120$ and basically tops all prices for wireless keyboards, right?
So, I was allowed to pay 100$+ for a faulty product that has never been fixed?
What is the latest?
May I conclude that MS has abandoned this issue or down-prioritized?
Just in case I missed the big bug-fix patch, sorry. Just tell me where it is and I apologize for being so outspoken without looking in each corner of the web.
Anyway, with all regular patches on my Surface Pro the bug is still here!
Would really hope if MS could break radio-silence and provides some more details on the status of the investigation.
Companies who are not actively communicating the status of issues will lose their customer's trust, I guess. Probably BIG MARKETING thinks differently and prefers not to make much noise and definitely comment as few info as possible (as it has become de-facto standard in the industry), but that doesn't work for me. I still have a product that does not live up to the promises and the type cover was just one of the issues.
Best regards
Frank