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I have had a Surface Book 2 for 9 months now. It drains 5-10% battery whilst switched off every day. I know this is a common complaint, yet why is it an issue on a $4000AUD laptop?
Can I return it for a refund as it does not meet my needs?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
OK,
I have finally given in. I've tried all the advice in this thread (thanks for all your efforts!) and still have the same issue. This device is fundamentally flawed. I lose 8-10% of battery life overnight after a full shutdown. Not modern standby. Not sleep. Not hibernate.
I've reset the device. Have installed all the latest firmware. Nothing else installed except drivers. It's just a poor design and Microsoft have not once offered a solution. Now I'm out of warranty. Absolute dogs.
How do we go about filing a class action lawsuit? I purchased the top of the line Surface Book 2 15" and this is unacceptable.
I'd swear that more of my counted battery cycles have come from this draining while off than from me actually using it on battery.
Hi, I'd absolutely like to join you in filing a class action lawsuite but have no idea how it works. Are you going to do it?
Okay, after one month usage, I have to say the replacement SB2 has exactly the same battery drain whilst shutdown issue.
I've reported back the issue and advised to go through the same process as for the original device, which I rejected. I asked them to collect the device and do as much tests as they want in their lab and return a not faulty device.
Today, I received an email offering a replacement again and I responded that I don't want to go throught the same cycle unless Microsoft can gurantee that the next replacement device performs as per their specs. Unfortunately, I don't believe thay can. Otherwise, they should've already answered this thread by now.
