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I have had a Surface Book 2 for 9 months now. It drains 5-10% battery whilst switched off every day. I know this is a common complaint, yet why is it an issue on a $4000AUD laptop?
Can I return it for a refund as it does not meet my needs?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi guys. I think that the surface book is spending energy to maintain electromagnetic connection between it's tablet and keyboard.
Additionally it is monitoring when you press the docking button.
Even if it's on shutdown.
This is the main difference between conventional laptops and our ’miracle’.
Hi guys. I think that the surface book is spending energy to maintain electromagnetic connection between it's tablet and keyboard.
Additionally it is monitoring when you press the docking button.
Even if it's on shutdown.
This is the main difference between conventional laptops and our ’miracle’.
The connection is not electromagnetic. The magnets in Surface Book are permanent ones. The tablet is held by a mechanical connection which is released by applying current to muscle wires (yes that's what they are called). The button I'm not sure about but there is no reason for it to be powered, it only needs to complete a circuit when pressed.
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Hello, the suggested method did not work for me: after two days of keeping the Surface shut down after having completed a full charge (and with the shift button technique), I've just turned it on, and the battery level was 73%. I don't think this problem can ever be solved, and I am more and more convinced that it is a hardware fault that cannot be corrected via software.
Thank you anyway for your kindness.
It's been 2 years and I still have the same issues with the battery draining while the laptop is completely off. After spending $3k on this laptop, I think it's time we as a whole made Microsoft own up for their nonsense and take responsibility. I am not able to take it anywhere, on any of my business trips and ended up buying an apple ipad pro for the guaranteed battery life so I can use it during my business meetings. I am ready to serve them with a class action suit for the issues this has caused. Would anyone else like to participate?
